Personal Injury Claims Handler

7 days ago

Kettering, United Kingdom National Accident Helpline Full time

**Personal Injury Claims Handler**

At National Accident Law, our purpose is to help those who have had a personal injury get their lives back on track.

We work differently to handle compensation claims in a modern, imaginative, and refreshingly personal way and we have curious minds that which shape and drive innovation in accident injury law.

Our business and our people have our values in common; Passionate, Curious, Driven and Unified, and because of this we have a culture that is kind, supportive, fun, and inclusive.

National Accident Law is a great place to work, but don't just take our word for it, come, and find out for yourself.

**THE PURPOSE OF OUR PERSONAL INJURY CLAIMS HANDLER**

As a Personal Injury Claims Submission Handler, you will be responsible for delivering an end to end supportive and empathetic customer service journey for those who have experienced a challenging life event. You will be the first point of expertise for some of our customers, assuring them that they are in the right caring hands to look after their claim. You will support those customers as well as customers transferred through from National Accident Helpline through their claim journey to ensure a seamless experience from their first call to submission of their claim on the MOJ Portal.

**THIS IS WHAT YOU WILL BE DOING AS A PERSONAL INJURY CLAIMS HANDLER**

Deliver end to end support and empathic customer service journey personalising every interaction with the customer
Listen and assess the customers case, supporting them through the first stages of their claim
Retain consumer engagement through the provision of informed advice, demonstrating technical know-how
Complete online searches and checks for conflicts, ASK CUE or MID etc
Maximise sign-up and submissions through efficient and effective chase on RTA and Non RTA cases
Manage all incoming consumer documentation and paperwork related to consumer claims pre and post sign-up
Submit all CNFs to the portal promptly and accurately, minimising errors
Be able to identify serious injury and/or complex claims quickly
Work individually and as part of a team to meet and exceed targets

**HERE ARE THE SKILLS AND EXPERIENCE YOU NEED TO BE SUCCESSFUL IN THIS ROLE**

Demonstrable understanding of the Personal Injury industry sector
Grade C, at English GSCE or equivalent
Excellent customer service skills
Strong written and verbal communication skills
IT competent; using multiple systems interchangeably and confident keyboard skills
Experience of working in a regulated environment
Attention to detail and accuracy

**AND HERE ARE SOME OF THE PERSONAL ATTRIBUTES THAT WOULD FIT THIS ROLE AND FIT OUR BUSINESS**

Keen to progress in the legal sector
Confident and capable decision maker
Meticulous attention to detail
Empathetic with good listening skills
Passionate
Curious
Driven
Unified

Location: This is a remote role with occasional travel to our Kettering office to be agreed with the line manager.

**Salary**: of £20,000 basic. This is supplemented by a monthly performance bonus based on call quality, capped at £1500 per year.
Contract: Permanent, full time
Benefits: In addition to this, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People.

We look forward to hearing from you

**We value individuals**

We enjoy generating ideas and we never stand still. You'll always have the right tools to do your job and create better ways of serving our customers. Nor are we wedded to set ways of working or rigid thinking: where you can spot improvements, your voice will always be heard.

**We take work seriously**

Most of us spend more time working in our waking lives than any other activity. That's why we make the effort to create an enjoyable and satisfying working environment. One that gives you every opportunity to develop professionally - in your way and at your pace.

**We value innovation**

We are at the cutting edge of personal injury legal services and we seek the free-thinking minds that will drive our business forward. Investing heavily in easy-to-use new technology and customer service skills, we're a different breed of law firm.

**We're going places**

At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We're looking for the curious minds that can shape and drive innovation in accident injury law

You may also have experience in the following: Legal Secretary, Legal Advisor, Trainee Lawyer, Litigation, Legal Practice Manager, Legal Secretary Manager, Personal Assistant, Case Worker, Claims Handler, Solicitor, Barrister, Legal Officer, Legal Clerk, Paralegal, Legal Administrator etc

Ref: 134 748

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