Call Handler

As a Call Handler you will provide the first point of contact service for individuals accessing in a friendly and effective way.

**Client Details**

Leading Health care company based in Worcestershire, Worcester.

**Description**

The responsibilities of a Call Handler include:

- Answering inbound calls within a timely manner and updating care records accordingly to ensure the welfare of service users
- Carry out well-being and other scheduled outbound service user calls as required
- Delivering remote care, support and coordination in line with co-produced plans, providing reassurance to service user Establishing relationships and building rapport with service users to understand their needs and ensure that they feel informed and engaged
- Responsible for the prioritisation of all alerts and notifications, working autonomously to provide proactive and reactive support, ensuring the appropriate escalation pathways are followed
- Distribution of appropriate clinical information to relevant staff and other health care professionals to ensure the timely delivery of equipment and services
- Raising and reporting equipment repairs and requirements through contact with the relevant Service Centre

**Profile**

The successful Call Handler will include the below:

- Excellent verbal and written communication
- Computer literate
- Personable and empathetic
- Ability to handle difficult conversations
- Previous customer service experience
- Demonstrable experience in building relationships with customers, stakeholders and third parties
- Strong organisational skills with an administrative background in detailed process and record keeping
- Computer literate with a good working knowledge of Microsoft Office
- Previous experience of using in-house systems

**Job Offer**

The benefits of a Call Handler include:

- Pension
- Free parking
- Competitive starting salary
- Flexible shifts
- Option to buy extra holiday
- Progression opportunities