Registrar

ACM is a specialist music education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artist, Production, Technical Services and Business. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

ACM’s Vision:
ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment. We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

ACM’s Mission:
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and

self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

ROLE PURPOSE:
The Registrar leads the student administration at ACM and is accountable to the Chief Operatiing Officer for: the management of the student contract with ACM; the management of processes underpinning the student journey and the ACM’s academic offer and the management of data on students and courses which contribute to ACM’s capacity to effectively manage its activities. The Registrar will be expected to continually improve the effectiveness, efficiency and quality of the processes and services provided by the ACM Registry, in line with the ACM’s strategy and the need to deliver an excellent student experience.

**MAIN RESPONSIBILITIES**:

- Lead the team managing ACM’s student and course administration, ensuring that processes and practices are efficient, are focused on ACMs need to deliver excellent support for students, and are operated effectively;
- Ensure that Registry activities are well co-ordinated and planned, in line with ACM’s annual cycle of business and the need to maintain flexibility, and in particular:

- Ensure that processes relating to enrolment and re-enrolment are efficient, effective and robust, and support the ACM’s recruitment, admission and retention of students.
- Ensure that student assessment is well-managed; that processes are secure and fair; that assessment outcomes are correctly recorded; and that assessment boards are

well-supported to enable them to function properly and fairly in maintaining academic standards.
- Ensure that teaching is well timetabled, with efficient use of resources and good and reliable information for students and teachers, within agreed constraints relating to the student experience; and that timetabling for other ACM events (induction and enrolment, assessments, and so on) is well supported.
- Ensure that individual courses and modules are well supported administratively, withprocesses supporting the student journey well documented, effective and efficient, and operated by a strong team working in tandem with academic and leadership staff in the pathways;
- Ensure that individual student issues - mitigating circumstances, complaints and appeals, student disciplinary - are fairly and consistently managed, with decisions taken in a timely manner, properly recorded and well communicated to the student concerned.
- Be responsible for the accuracy, integrity and quality of student record data, to enable regulatory data return, and to produce management information data to support strategic planning and operational delivery across the ACM.
- In liaison with the ACM Executive, to provide senior level advice on procedures and individual cases relating to student rights and responsibilities (e.g. academic misconduct, mitigation, academic regulations, etc.);
- Within the overall framework determined by ACM, and consistent with the approach adopted by ACM, to lead student information related IT projects, including student record, timetabling, system developments and enhancements; support other ACM projects as required;
- Oversee the operation of academic governance and committees and maintain the appropriate operational, policy and support frameworks (for students, staff and other key stakeholders) on which the ACM’s operation and future dev