Service Transition Consultant

2 weeks ago

Nottingham, United Kingdom Capital One - UK Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Service Transition Consultant

**Service Transition Consultant**

As a Service Transition Analyst in our UK Service Transition Team no two days will be the same

You will get tons of autonomy in this role and be part of a growing team which is evolving and maturing in support of our extensive service delivery agenda.

The UK Service Transition team is focused on ensuring a consistent and seamless approach to the transition of services into our Production environment. You will work in partnership with our Agile delivery world and technical support teams to ensure mínimal impact and required support of all new services and changes to existing services.

**Here's some of the key responsibilities**:

- Work with key Delivery and Support stakeholders to Identify all Production Readiness activities and ensure they are in place for go live (Support agreements, Service Catalogue Change management etc).
- Manage, track and prioritise Service requirements for new/changed services and manage them through to completion
- Document Service risks, working closely with business and service stakeholders to generate awareness and formulate action plans
- Manage and influence decisions for service acceptance and production readiness, providing advice and recommendations for go-no go decisions
- Ensure that key support functions are aware, prepared and capable of supporting any new or amended deployed services
- Contribute to the continual improvement of Service Transition processes and procedures and ensuring these are adhered to by all support project teams including third parties.
- Act as Change Manager for assigned intents, providing final sign off for production deployment

**What experience and skills you’ll need**:

- Strong Service/Support Readiness experience in a Tech Service environment
- An understanding and experience of implementing into a live IT infrastructure environment
- Experience of Agile Project Management methodology
- ITIL Foundation V3 level accreditation infrastructure or equivalent

**Where and how you'll work**:

- This is a permanent position and can be based in our Nottingham offices.
- Our hybrid working model offers you the flexibility to work from our offices and from home, when you need to.
- We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.
- The number of days you spend in the office will usually be led by the type of work you’re doing, and the hybrid working patterns of the people you partner most closely with.
- Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.

**What’s in it for you**:

- Bring us all this - and you’ll be handsomely rewarded with a role contributing to the product roadmap for an organisation committed to transformation
- We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
- We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

**What you should know about how we recruit**:
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:

- REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
- OutFront - to provide LGBTQ+ support fo

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