Luxury Retail Floor Manager

2 months ago

Battersea, United Kingdom Battersea Academy for Skills & Employment Full time

Consigned Sealed Delivered specialises in providing a premium platform for women to sell their

high-end luxury clothes, bags, shoes, and accessories while offering discerning shoppers a

curated selection of second hand luxury goods at attainable prices. CSD accepts consignments of

brands from fashion houses ranging from super-brands like Hermes and Chanel, to up and

coming designers like Jacquemus. We pride ourselves on offering exceptional customer service,

a commitment to authenticity, and a seamless consignment experience. CSD has three retail

stores strategically located in Marylebone, Notting Hill, and Battersea Power Station. Our

business thrives on offering premium, curated selections of pre-loved luxury fashion items both

in-store and online. We also offer a growing number of brand-new products. More information

**Why Work at CSD?**
CSD believes in empowering people by providing them the opportunity to grow within their

roles. As a young company with around 30 employees, everyone knows each other on a first

name basis, and it's easy to develop close working relationships with management and the CEO.

Every employee is given opportunities to show their talents and develop new strategies and

initiatives. The benefit of working in a high-growth young and vibrant company is that the needs

of the company are constantly evolving, and CSD always looks within when promoting before

hiring externally.

As a Luxury Retail Floor Manager at CSD, you will play a pivotal role in leading one of our

prestigious retail stores. This position calls for an individual with a passion for luxury fashion,

exceptional sales skills, and a talent for leadership. Reporting directly to the Regional Manager,

you will ensure the smooth operation of the store, maintain its impeccable presentation, and lead

your team to exceed sales targets while providing top-notch customer service.

As a Luxury Retail Floor Manager at CSD, you will play a pivotal role in leading one of our

prestigious retail stores. This position calls for an individual with a passion for luxury fashion,

exceptional sales skills, and a talent for leadership. Reporting directly to the Regional Manager,

you will ensure the smooth operation of the store, maintain its impeccable presentation, and lead

your team to exceed sales targets while providing top-notch customer service.

**Responsibilities**:
**Sales Leadership**:

- Drive sales through personal example and by coaching the sales team.
- Develop and implement strategies to enhance customer engagement and achieve

sales targets.
- Foster an environment of continuous learning and adaptation to the trends of

luxury fashion.
- Act as a role model in sales excellence, leveraging your deep understanding of

luxury fashion trends to guide the sales team toward outstanding results.
- Lead by example by delivery high sales yourself on the shop floor

Operational Excellence:

- Oversee daily store operations, including inventory management, item transfers

between locations, and fulfilment of online orders. Ensure tasks are completed

efficiently and accurately, maintaining the highest standards of operation.
- Ensure policies, standards and procedures are communicated and implemented.
- Contribute to Loss Prevention in all areas of the business, set expectations, own

training for the store team and be accountable for inventory management
- Capitalise on all available support from other departments as needed to implement

projects and solve problems

Team Management and Development:

- Lead, motivate, and develop the store's sales team. Aid the Regional Manager in

the training of new staff, and facilitate training sessions to enhance product

knowledge and sales techniques.
- Manage and motivate the team to drive the business: create a positive work

environment, empower the team, encourage innovative solutions
- Organise the team in an efficient manner according to store needs and delegate

responsibility
- Translate strategic goals into concrete and individual actions and objectives to

meet key KPI’s and store targets
- Set achievable yet challenging team and individual targets for the store; assess,

monitor and manage performance to ensure these goals are achieved
- Own Reviews, development plans and corrective action for the team
- Grant the right level of coaching and development to all team members to develop

their skills and qualities by managing their performance, providing feedback and

fostering their motivation.
- Host team training to enhance luxury product knowledge, sales techniques and

team engagement
- Role model on selling, lead by example on the floor, understand the customer

needs, identify potential areas of improvement and cultivate a luxury service that

aligns with the brand

Client and Business Development
- Be the voice of the store by understanding business and local market trends to

suggest actions and recommendations
- Build a loyal personal clientele and estab

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