Bar & Grill Host

4 months ago

Manchester, United Kingdom Dakota Manchester Full time

Dakota Hotel based in Manchester are seeking an outgoing personality to join our growing bar and grill team for the role of Bar & Grill Host to deliver exceptional service to our guests.

We are centrally located in the Piccadilly Basin, situated on Ducie Street, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

**CONTRACT AND REWARD**

The pay rate is paid hourly and on a weekly basis plus cash and card tips. Earnings are £11.75 per hour, equating to a gross annual salary of £24,440.

The role carries a permanent contract of 40 hours per week and typical shifts will be 08:00am till 16.30pm and 14:00pm till 22:00pm, working any 5 days out of 7 including working weekends.

**PRIMARY ROLE RESPONSIBILITIES**
- Managing all booking enquires and ensure a shift and memorable start to every drinking and dining experience.
- Focus on providing a Dakota welcome and farewell to all guests to the Bar & Grill.
- Work with SevenRooms and Shiji systems to have a running knowledge of all upcoming reservations and oversee billing.
- Liaise with guests ahead of time to understand guest requirements and special requests.
- Maintain a comprehensive level of knowledge of our spaces and food and beverage offering to be able to offer guests personal recommendations based on their requirements.
- Drive up-sales through service as well as sincere guest recognition.
- Consistently deliver service which shows your outgoing personality, always playing the part of host

**BENEFITS**

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes:

- Free private mental health support and counselling sessions
- Video GP consultations and private prescription services
- Access to daily rewards to be cashed out for shopping vouchers
- Access to the Smart Spending App to enjoy shopping discounts
- Access to discounted gift card platform
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniforming
- £150 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
- Full terms on our benefits can be found in our Handbook._

**ABOUT DAKOTA HOTELS**

Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right

Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.

**APPLICANT REQUIREMENTS**

The successful applicant will have/be:

- Previous waiting or hosting experience is essential.
- A personal passion for hospitality and enthusiasm for providing an exception experience to guests.
- Be task oriented with a great pride for the work they do.
- Have strong written and verbal communication skills and organisation with attention to detail.
- You are expected to look immaculate with pristine uniforming and personal presentation.
- Previous training in responsible alcohol sales and food hygiene is favoured but not required as this training will be provided upon starting.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Flexible with shift patterns and available around the needs of our business.

**APPLY**

To apply, please send us your up to date CV.

For more information on our luxury hotel, please visit

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