Customer Service Operations Assistant Apprentice
2 weeks ago
This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.
**Working week**
Monday - Friday, 9.00am - 5.00pm with 30 minutes for lunch.
Total hours per week: 37.5 hours a week
**Expected duration**
17 Months
**What will the apprentice be doing?**
- Assisting customers purchase the correct parts
- Responding to online queries and taking telephone calls
- General office administration
- Processing returns
- Updating inventory on the warehouse management system
**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths & English if required
**What is the expected career progression after this apprenticeship?**
- Potential for a full-time position for the suitable Apprentice upon completion of a successful Apprenticeship with an uplift in salary
- Progression to customer service management and potentially warehouse management
**Desired skills and personal qualities**
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Eager and willing to learn
- Hard working
- Ebay experience preferred
- Microsoft Excel skills
- Microsoft Word skills
- Friendly
- Trustworthy
- Willing to learn and progress
**Qualifications**
- GCSE or equivalent English (Grade A* - C / 9 - 4) desirable
- GCSE or equivalent Maths (Grade A* - C / 9 - 4) desirable
**Things to consider**
**Job Types**: Full-time, Apprenticeship
**Salary**: £13,650.00-£15,600.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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