Claims Handler

**Claims Handler**

Safe World Insurance Group (UK) Ltd

Full-time, Permanent

Have you got experience in a “professional/financial service” company in a customer facing role? Are you an experienced customer service professional looking for a new challenge where you can give more to a business and leave your stamp? Are you looking for an exciting opportunity to take a hands-on role at an insurer in its formative years?

**Who are we?**

Safe World Insurance Group (UK) Ltd is a niche insurance company based in Lancashire, specialising in Deposit Protection Insurance and Insurance Backed Guarantees for the UK home improvement industry, which are sold through insurance intermediaries, or purchased by several recognised consumer protection schemes.

We began underwriting policies in 2018 and are one of the only UK based specialist underwriters of these products. With over a million policyholders, growing year on year. Our team have considerable experience in the home improvement industry and Insurance Backed Guarantee market, and we aim to continue building on our unique position in this market.

You can find out more about us and the organisations we work with at:

- Excellent communication skills, both verbal and written.
- Excellent attention to detail when reviewing complex documents.
- Clear and accurate written communication.
- Excellent customer service and negotiation skills.
- The ability to listen, empathise and inspire trust.
- The ability to deal with challenging calls and/or customers.
- Highly organised, enthusiastic, driven, and resilient.
- The ability to work to deadlines, manage your own caseload and handle varying, sometimes conflicting timescales and demands.
- Previous experience in a claims handling role in the insurance industry would be advantageous but is not essential.

**Responsibilities**:

- To carry out meticulous validation checks on every customer policy ensuring each process is followed thoroughly and accurately.
- To deliver accurate and complex messages to a customer including difficult conversations.
- To establish and maintain positive relationships with each customer by being efficient, effective, trustworthy, and reliable.
- To ensure customers are treated fairly.
- To ensure claims are handled effectively from first notification of loss to completion.
- Appointing and liaising with our approved panel of installers.
- Assessing pricing and proposed remedial works to ensure claims costs are controlled.
- Analysing claim activity/trends and producing MI for the management team.
- To undertake any general administration activities which may be required.
- To establish and maintain positive working relationships with colleagues, approved installers and any other individual associated with the business.

**Why join us**:

- Fantastic opportunity to join an insurer in its formative years and play a key role as it grows.
- 37.5 hours/week (08.30 - 17:00, Monday - Friday)
- 26 days paid leave (plus Bank Holidays)
- 4% contributory pension, with a company contribution match up to 8%
- Cash Plan
- Death in Service
- Onsite parking
- Easy access to M6, M61 and M65, motorways
- Salary: £26,700 per annum.

**Job Types**: Full-time, Permanent

**Salary**: £26,700.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: FB3475