Housing Advisor

3 weeks ago


Hampshire, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Housing Advisor to join a large housing association based in Portsmouth on a fixed term contract for 18 months.

**Duties**:

- Provide a comprehensive front line efficient and effective housing advice service to those in housing need or at risk of homelessness
- Carry out the Councils statutory duties as stipulated by the current Government regulations and legislation
- Provide advice to customers on housing options, the waiting list and tenancy issues
- Full understand customers circumstances, including finances, via face to face interviews, by telephone and home visits, to assess housing need and tailor your advice accordingly
- Will manage a caseload and assist with ad hoc project work, monitoring a specific area of work or developing a specialism and sharing learning with rest of the team

Person Specification:

- Customer focused and able to demonstrate consistently high standards of customer service and has experience of working in a challenging front line service able to handle difficult and stressful situation
- Need to be able to demonstrate excellent conversation management and coaching skills to build up a positive rapport with clients
- Empathy and understanding when building relationships
- Highly literate and numerate with excellent communication, organisation and IT skills



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