Credit Controller

Invincible Drain Care Ltd is one of the largest independent plumbing and drainage service providers in the UK. Undertaking planned and emergency work throughout the UK, providing a single point solution for all drainage and waste water plumbing requirements.

**We are looking for a Credit Controller to work in our Finance department based out of our Romsey Office in Braishfield.**

The role will report directly to the Finance Director but will also work closely with the accounts team in the day to day functions of the accounts office.

The person will handle the collection of monies, resolution of account queries, and support the raising of sales invoices and issuing of credit notes.

It is also the responsibility of a Credit Controller to manage debt recovery. If a client has paid late or missed payments, this could involve stopping the supply of goods and services or undertaking legal action, at worst dealing with bankrupt businesses to negotiate recovery of funds. The latter types of responsibilities would only be authorised by the management but the role would have full responsibility of the day to day collection of debt.

It is vital that a Credit Controller builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.

**Key Responsibilities**
- Timely and effective collection of all debts and customers payments
- Resolving queries both internally and externally around outstanding invoices
- Contacting individuals or business customers when payment is overdue asking them to settle their account and explaining the terms of their credit
- Maintaining customer portals where applicable
- Sending statements and overdue letters on a regular basis
- Maintaining contact with clients to ensure invoices are clear for payment
- Providing accounts information to internal departments and management
- Checking customer’s credit ratings with the appropriate body
- Setting up the terms and conditions of credit
- Negotiating payment plans upon agreement with management
- Assisting the account’s department in all functions, as and when required
- Assisting with operation’s work as and when required
- Attending relevant courses
- Such other reasonable duties as may be required by the Finance Director

**Who You Are**
- Ability to establish and maintain good relationships, both internally and externally at all levels
- Ability to reconcile complex accounts and have excellent attention to detail
- Competence in Microsoft Office products and Sage accounting software
- Strong communication and influencing skills in debt management and recovery
- Calm, confident manner to handle potentially uncomfortable conversations
- The ability to work to strict deadlines

Full-time hours: 35 hours per week

**Job Types**: Full-time, Permanent, Office Based

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Romsey, SO51 0QJ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location