Senior Case Management Advisor

3 weeks ago


Solihull, United Kingdom Jaguar Land Rover Full time

REQ ID: 113731
JOB TITLE: Senior Case Management Advisor
SALARY: £38,600 to £48,000
POSTING END DATE: 5th March 2023
LOCATION: Solihull

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**What to expect**

You’ll be working in collaboration with 2 other Senior Case Management Advisors to drive the delivery of a range of Case Management activities to all functions based at Solihull.

You’ll use your Employee Relations/Case Management knowledge to provide insight and lead on Case Management activities and projects.

This is an exciting time to join the team at Solihull, with this role providing the opportunity to work in partnership with local management and Trade Unions to support the delivery of critical business priorities such as MLA uplift and Project Panthera.

**Key Accountabilities and Responsibilities**
- Lead a team to coordinate and deliver HR Case Management support, focused on the resolution of cases, to support the business to meet strategic objectives (attendance; engagement) for multiple areas.
- Act as a point of escalation for Case Management Advisors and line management to resolve complex cases.
- Coach and develop a team of Case Management Advisors.
- Build and maintain effective relationships with key stakeholders in the wider HR community and the business to ensure that service and process objectives are delivered efficiently, and escalated cases are resolved.
- Work alongside the other Senior Case Management Advisors to manage particularly complex and/or sensitive cases. This may involve either managing these cases and/or coaching and supporting other Case Management Advisors.

**What You’ll need**
- Effective organisation and coaching skills, with the ability to engage and support the Case Management Advisors and operational managers
- Experience of stakeholder management and networking skills
- Capable of working to process deadlines and able to prioritise workload
- A good communicator with the ability to communicate complex ideas
- An effective team player, actively develops and supports team members
- Ideally will have employment law knowledge and experience e.g. Employment Tribunal preparation, TUPE delivery.

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.



  • Solihull, United Kingdom Jaguar Land Rover Full time

    Solihull Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry. WHAT TO EXPECT  Acting as a key member of the Health and Safety team the Senior...

  • HR Advisor

    1 month ago


    Solihull, United Kingdom SF Recruitment Full time

    SF Group have partnered with an organisation in Solihull who are looking for an HR Advisor on a permanent, full time basis starting ASAP. This is an excellent opportunity to join an established HR function, with a fantastic culture who offer hybrid working. Responsibilities will include: Provide guidance and support on HR policies and procedures to a range...

  • HR Advisor

    1 month ago


    Solihull, United Kingdom SF Recruitment Full time

    SF Group have partnered with an organisation in Solihull who are looking for an HR Advisor on a permanent, full time basis starting ASAP. This is an excellent opportunity to join an established HR function, with a fantastic culture who offer hybrid working. Responsibilities will include: Provide guidance and support on HR policies and procedures to a range...


  • Solihull, United Kingdom Hays Senior Finance Full time

    Audit & Accounts Senior/Assistant Manager Employer Location England, West Midlands, Solihull Salary GBP34000.0 - GBP46000.0 per annum + To £45000 Closing date 22 Mar 2024 View more Sector Salary band , Contract type Hours Where will they be working? You need to or to save a job. Job Details Your new company Is one of the fastest growing...


  • Solihull, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **Solihull,** **£25,000 per annum** **Rotating between 7am-11pm Monday to Sunday** As a Barclays Senior Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...


  • Solihull, United Kingdom ALDWYCH CONSULTING LTD Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Would you like to work on a large interesting civil engineering scheme? If so, we have got just the role for you! Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will...


  • Solihull, United Kingdom ALDWYCH CONSULTING LTD Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Would you like to work on a large interesting civil engineering scheme? If so, we have got just the role for you! Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will...


  • Solihull, United Kingdom ALDWYCH CONSULTING LTD Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Would you like to work on a large interesting civil engineering scheme? If so, we have got just the role for you! Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will...


  • Solihull, United Kingdom Aldwych Consulting Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Would you like to work on a large interesting civil engineering scheme? If so, we have got just the role for you!Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will...


  • Solihull, United Kingdom Aldwych Consulting Ltd Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Would you like to work on a large interesting civil engineering scheme? If so, we have got just the role for you! Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will...


  • Solihull, United Kingdom Pareto Full time

    Job Title: Senior Customer Advisor Location: Solihull A renowned Energy company that supplies and satisfies millions of customers, producing a tenth of all electricity used in Great Britain, are looking for ambitious candidates to fill their next graduate intake! As well as the unrivalled opportunity to work with a renowned company at the forefront of their...


  • Solihull, West Midlands, United Kingdom Additional Resources Ltd. Full time €45,000

    Occupational Health Advisor Location: Solihull, West Midlands Salary: Up to £45,000 + Excellent Benefits Full Time, Monday - Friday, (3 days home, 2 days on site) Keywords: Registered Nurse, RGN, NMC, Occupational Health Advisor, case management, commercial occupational health The Client: My client's Healthcare Company is one of the UK's...


  • Solihull, West Midlands, United Kingdom Occupational Health Staffing Limited Full time

    Occupational Health Nurse Advisor Solihull + Homebased Reference: SR-908 Occupational Health Staffing are looking to recruit an Occupational Health Nurse Advisor to work in Solihull, West Midlands + Homebased. The role is homebased 3 days a week and 2 days at a client site in Solihull. The role will involve: Mainly case management Fitness for work...

  • HR Advisor

    6 days ago


    Solihull, United Kingdom HSS Hire Full time

    We have an exciting opportunity for a passionate and dedicated HR Advisor to join our HSS Operations division here at HSS Hire. Sitting within the wider People team, you'll play a pivotal role in guiding and supporting line managers and colleagues with people advice and day-to-day employee relations queries. This is a hybrid working role, working...


  • Solihull, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor (Solihull) Client AdvisorSOLIHULL, WEST MIDLANDS, United Kingdom Sales And Customer Service Advisor Solihull Hours: 18.5 | Monday (9:00-17:00), Tuesday (9:00-17:00), Wednesday (9:00-12:30) Salary: £11,544 p.a. + Variable commission scheme A Career to Be Proud Of We are looking for a Sales and...


  • Solihull, West Midlands, United Kingdom ALDWYCH CONSULTING LTD Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will provide environmental compliance and consistently conduct site inspections to meet the standard of national...


  • Solihull, West Midlands, United Kingdom Aldwych Consulting Full time

    Are you an experienced Environmental Advisor? Are you looking for your next contract role? Our client has an exciting opportunity for an Environmental Advisor to join their team in the Birmingham area. As the Environmental Advisor, you will provide environmental compliance and consistently conduct site inspections to meet the standard of national...


  • Solihull, United Kingdom Amplifon Full time

    Sales And Customer Service Advisor Solihull Hours: | Monday (:-:), Tuesday (:-:), Wednesday (:-:) Salary: £, + Variable commission scheme A Career to Be Proud Of… We are looking for a Sales and Customer Service Advisor to join our high street branch in Solihull. You will be working on the reception desk managing the diary for the...

  • Technical Advisor

    1 week ago


    Solihull, United Kingdom Proftech Talent Full time

    Technical Advisor We are recruiting for a Technical Advisor in the Solihull area on a permanent basis. The Technical Adviser is the key contact person between the clients Dealer network and the respective vehicle Manufacturers. This role requires a full and comprehensive understanding of their products, process, systems, automotive legislation and...


  • Solihull, United Kingdom Amplifon Group Full time

    Sales And Customer Service AdvisorSolihullHours: 18.5 | Monday (9:00-17:00), Tuesday (9:00-17:00), Wednesday (9:00-12:30)Salary: £11,544 p.a. + Variable commission schemeA Career to Be Proud Of...We are looking for a Sales and Customer Service Advisor to join our high street branch in Solihull. You will be working on the reception desk managing the diary...