Senior Support Engineer

3 weeks ago

Preston, United Kingdom Taylor James Group Full time

**2nd Line Support Engineer**

**Preston**

**£30,000 - £40,000**

You will be an ambitious Senior Support Engineer with aspirations to grow your experience and career. How does working for a rapidly growing MSP that massively invests in you sound? After a very successful year, my client are looking for an experienced engineerto join the team. They have recently won several large contracts which is a game changer for them and now need to add to their friendly and collaborative team.

This is a rapidly growing and highly reputable Managed Services Provider (MSP) with a presence across Lancashire and beyond. They specialise in IT support, Cyber Security and VoIP Phone Systems.

If you have experience with helpdesk support, you’re passionate about IT and want to learn about and deal with a wide variety of technologies, this is a fantastic opportunity to develop your career in a highly sought-after position with a high achievingcompany. You will join an enthusiastic team who provide outstanding customer service and believe in going the extra mile to offer flexible technical support to their clients.

**So what will I do day to day?**
- Provide remote support to resolve problems that the customer is facing relating to any aspect of their IT.
- Assist 1st line engineers to resolve issues if they require escalation.
- Tackle more complex issues where 1st line is unable to resolve them.
- Deliver on technical projects, both for internal as well as customer platforms.
- Provide on-site technical support at clients’ premises where necessary.
- Adhere to defined KPIs and meet the expected SLAs.
- Consistently contribute to and update documentation.
- Resolve backup issues if 1st line escalates the problem.
- Answering calls and responding to tickets from customers when 1st line is busy.

**Your experience will cover some or most of this**:

- Some experience within an IT MSP support environment would be mega but not a deal breaker
- Windows Desktop OS and Mac OS support
- Windows Server administration (Active Directory, Group Policy, DHCP, DNS, etc.)
- Office 365 administration
- Network and network security administration (routers, firewalls, VLANs, WiFi management, etc.)
- Good working knowledge of PC, laptop and printer hardware
- Good working knowledge of the full MS Office suite
- Excellent telephone manner with good interpersonal and communication skills
- Demonstrable problem-solving skills with a logical train of thought

If you have any IT certifications from Microsoft, CCNA or other relevant IT certifications would be a big tick in the box

We want to hear from you even if you don’t have everything in your tech armoury - attitude and willingness to learn new skills will trump out and out tech knowledge. "Click Apply" to register your interest and to set up a chat with one of our team

  • Senior Systems Development Engineer

    1 month ago

    Preston, Lancashire, United Kingdom The Engineer Full time

    Job title: Autonomous Mission Management Systems Development Engineer Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: As a member of the Systems Development team, you will be responsible for the development of the...

  • Senior Support Engineer

    23 hours ago

    Preston, United Kingdom Atlas Recruitment Group Full time

    Senior Support Engineer Senior Support Engineer. £45,326+. Preston. Hybrid and Flexible working. My client, a global defence company based in Preston, are looking for a Senior Support Engineer with experience of product assurance & integration, to join an exciting and expandingteam. As a Senior Support Engineer with experience of product assurance &...

  • Systems Development Engineer

    1 month ago

    Preston, Lancashire, United Kingdom The Engineer Full time

    Job title: Autonomous Mission Management Systems Development Engineer Location: Warton - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. What you'll be doing: As a member of the Systems Development team, you will be responsible for the development of the...

  • ICT Senior Support Engineer

    3 weeks ago

    Preston, United Kingdom VolkerWessels UK Full time

    The role of an ICT 2 nd line Senior Support Engineer is to support the ICT Service Delivery Team Leader within site services, EUC and people management while performing daily duties as a 2nd line support engineer. This position will be office based, however travel between sites, offices and other main offices is expected on a regular basis. The...

  • ICT Senior Support Engineer

    2 weeks ago

    Preston, United Kingdom VolkerWessels UK Full time

    The role of an ICT 2 nd line Senior Support Engineer is to support the ICT Service Delivery Team Leader within site services, EUC and people management while performing daily duties as a 2nd line support engineer. This position will be office based, however travel between sites, offices and other main offices is expected on a regular basis. The...

  • Senior Therapeutic Residential Support Worker

    24 hours ago

    Preston, United Kingdom Real Care Support Limited Full time

    We are looking to recruit an experienced Senior RSW for our Home based in Preston, Lancashire. As a Senior Therapeutic Residential Support Worker you will support the Registered Manager and Deputy manager to ensure that good quality care is delivered to the children and young people in the home. You will work 165 hours each month over approx 10 shifts, with...

  • Senior Engineer

    1 week ago

    Preston, United Kingdom Novax Recruitment Full time

    **Role - Senior Engineer** **Salary - £35,000 - £37,000** **Hybrid Working** Our client is seeking to appoint a Senior Engineer to meet the growing demand for their temporary and permanent works design services to support civil engineering construction projects throughout the UK. If you are looking to advance your professional career or expand on your...

  • Senior Young Person Support Worker

    2 days ago

    Preston, United Kingdom Real Care Support Limited Full time

    We are looking to recruit experienced SRSW for our homes in Lancashire. As a Senior Residential Support Worker/Team Leader/Lead practitioner you will support the Registered Manager and Deputy manager to ensure that good quality care is delivered to the children and young people in the home. **In return, as a SRSW/Team Leader you will receive the...

  • Senior Engineer

    2 weeks ago

    Preston, United Kingdom One Way Resourcing Full time

    Senior Engineer required for leading Civil Engineering contractor for civil engineering projects across the north west region. The Senior Engineer will ideally come from a civil engineering / Groundworks background with proven experience setting out for groundworks, levels, foundations, deep drainage, holding down bolts, highways, flood alleviation,...

  • Senior Engineer

    1 week ago

    Preston, United Kingdom One Way Resourcing Full time

    Senior Engineer required for leading Civil Engineering contractor for civil engineering projects across the north west region. The Senior Engineer will ideally come from a civil engineering / Groundworks background with proven experience setting out for groundworks, levels, foundations, deep drainage, holding down bolts, highways, flood alleviation,...

  • Senior Engineer

    1 week ago

    PRESTON, United Kingdom ONE WAY Full time

    Senior Engineer required for leading Civil Engineering contractor for civil engineering projects across the north west region. The Senior Engineer will ideally come from a civil engineering / Groundworks background with proven experience setting out for groundworks, levels, foundations, deep drainage, holding down bolts, highways, flood alleviation,...

  • Senior Engineer

    1 week ago

    Preston, Lancashire, United Kingdom ONE WAY Full time

    Senior Engineer required for leading Civil Engineering contractor for civil engineering projects across the north west region. The Senior Engineer will ideally come from a civil engineering / Groundworks background with proven experience setting out for groundworks, levels, foundations, deep drainage, holding down bolts, highways, flood alleviation,...

  • Senior Engineer

    5 days ago

    Preston, United Kingdom One Way Resourcing Full time

    Senior Engineer required for leading Civil Engineering contractor for civil engineering projects across the north west region. The Senior Engineer will ideally come from a civil engineering / Groundworks background with proven experience setting out for groundworks, levels, foundations, deep drainage, holding down bolts, highways, flood alleviation,...

  • Senior Engineer

    1 week ago

    Preston, United Kingdom One Way Resourcing Full time

    Senior Engineer required for leading Civil Engineering contractor on major civil engineering project in the Sellafield area. The Senior Engineer will ideally come from a heavy civil engineering / RC Structures background with proven experience setting out for highways, flood alleviation, earthworks, sea defence, 278 works, heavy civil engineering and RC...

  • Senior Design Engineer

    2 months ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - Preston Our Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works. The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses. Key...

  • Senior Design Engineer

    2 weeks ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - Preston Our Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works. The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses. Key...

  • Senior Design Engineer

    4 weeks ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - PrestonOur Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works.The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses.Key Accountabilities as...

  • Senior Design Engineer

    1 week ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - PrestonOur Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works.The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses.Key Accountabilities as...

  • Senior Design Engineer

    2 months ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - PrestonOur Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works.The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses.Key Accountabilities as...

  • Senior Design Engineer

    6 days ago

    Preston, United Kingdom Triple S Recruitment Ltd Full time

    Senior Design Engineer – Temporary Works - PrestonOur Client is a leading Civil Engineering Contractor with interests across twater, marine and also Environment Agency works.The role of the Senior Design Engineer is to provide engineering support at all stages of the tendering and construction process for the Specialist Businesses.Key Accountabilities as...