Claims Handler

Claims Handler - Domestic Major Loss, Southwest

**The Role**

We now have an opportunity for a talented Claims Technician (Adjusting Executive) to join a highly successful South West Domestic Major Loss Team.

The adjusters in the team utilise their renowned expertise on domestic claims of significant value and complexity. The Claims Technician (Adjusting Executive) role is a technical assistant role, designed to support their work throughout the handling of these claims. We require an additional Claims Technician (Adjusting Executive) to work on a one to one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

Many of our colleagues now benefit from working flexibly which helps support a healthy work/life balance. Whilst local knowledge of the areas covered would be advantageous, we support flexible working from any home location.

**You Will Have The Following Skills**
- The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim
- Previous experience of working in the Insurance industry and willingness to work towards industry recognised qualifications would be an advantage.
- Have first class communication skills, both written and verbal
- Competent IT skills, and the capability to maintain the electronic files to a high auditable standard.
- A willingness to liaise with other internal product lines/departments as required
- Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate
- Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy
- Accurate daily time recording ability.

This is a great opportunity for those who are motivated by the variety of claims work, as well as the opportunity to partner our Agricultural and Rural Loss Adjusters and contribute to the network of professionals we work within.

**What** **will** **you** **get** **for** **this** **role?**
- Competitive salary depending on skills, experience and qualifications
- Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Holiday allowance of 25 days plus bank holidays
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

**Salary**: £25,000.00-£37,000.00 per year

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Plymouth: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (required)

Work Location: Hybrid remote in Plymouth