Operations Support Consultant

4 weeks ago


Derby, United Kingdom Capita Full time

Operations Support Hotel Consultant

We have new opportunities for Administrators to join a new team. Providing support on hotel booking and reservations

You will provide operational administrative support, to ensure that we meet or exceed customer service level agreements.

**Job title**:
Operations Support Consultant

**What you’ll be doing**:

- To manage booking confirmations and ticketing queues to maintain accuracy and ensure customer receipt.
- To handle departmental internal / external post.
- To support with operational queries via multiple contact channels, escalating where appropriate.
- To deliver customer service excellence through accuracy and quality.
- To communicate in a professional manner at all times both internally and externally.
- Attend recommended training sessions, courses, and educational familiarisation trips.
- To undertake any other operational administration tasks as appropriate to meet the needs of the business.

**What we’re looking for**:

- Experience of working in the Hotel and / or Travel industry ideal but not essential
- Attention to detail
- Experience of working in an office environment.
- Computer literacy required, preferably with Microsoft Office experience.
- Strong written and verbal communication skills.
- Ability to prioritise workloads and work under pressure.
- Experience dealing with queries

**About Agiito**

At Agiito, we’re developing smarter ways of working for the future. We’re helping travellers, bookers and organisations think and choose better ways to travel, work and collaborate. Our talented team of have helped the National Grid to organise a sustainable Family Fun day and reduced business travel costs for Burgess Salmon. Join us and discover better as you help organisations to change the way they travel and meet.

**What’s in it for you?**

You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

**Equal Opportunities**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

**Location**:
Derby
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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