Customer Experience Handler

3 months ago


Sheffield, United Kingdom Optima Health Full time

**Job Title**: Customer Experience Handler
**Location**: Sheffield S9, close to Meadowhall with great transport links
**Salary**: £20,971.60
**Contract Type**: Fixed term contract, 10 months
**Hours**: Full time 37 hours, Monday to Friday

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

**Main Duties and Responsibilities**
- Answer incoming calls professionally, welcoming callers to the service and providing information and updates.
- Follow guidelines to ensure all calls are answered in a concise and confidential manner, supporting first call resolution.
- Triage referrals in line with clinical decision tree and client specific requirements.
- Contact employees to book appointments in line with set Booking Rules
- Provide confirmation correspondence and telephone updates to clients and employees on case progression.
- Actively chase older cases providing proactive updates to clients.
- When difficulties are encountered proactively update referring managers with solutions.
- Correctly log all activities and notes within the case management system ensuring it is up to date at all times.
- Proactively manage outside of KPI cases ensuring the next case steps are fast tracked, the customer is fully updated and the age of the case is minimised.
- Manage complaints in line with Optima Health's complaint handling process.
- Actively contribute to team meetings and briefings

**Experience, skills and knowledge required for the role**
- Strong verbal customer service skills
- Good written and verbal communication skills.
- Good attention to detail
- Able to work under pressure
- Solutions focused
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._


  • Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    **Customer Call Handler** **Monday to Friday** **£21,673 + Bonus** **Sheffield** **Shifts** 10am till 7pm - Monday to Friday. - Weekend work may be offered as additional overtime._ **Salary & Bonus** This role has a basic salary of **£21,673.60** per annum. We also offer an uncapped sales bonus for all successful energy package sales: - Average -...


  • Sheffield, United Kingdom Full Fibre Limited Full time

    Our vision at** BeFibre** is “to deliver an empowering and fulfilling broadband experience based upon ensuring we keep every promise we make”. We need people to help us on our journey to provide full fibre optic broadband access across 80 towns and cities in the UK by 2027. As a Technical Complaints Handler, you will be responsible for investigating...


  • Sheffield, United Kingdom The Soft Drink Company Ltd Full time

    The Soft Drink Company is a friendly family business that has continuously expanded over the last two years and we are currently in another exciting time of new growth. We are looking to bring some talented people into the business and are seeking a Customer Account Handler to be working with one of the most innovative and unrivalled providers of Soft...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Novo Recruitment Ltd Full time

    **Job Title: Call Handler** **Location**: Sheffield, United Kingdom **Salary**: £25,000 annually **About Us**: Novo recruitment is a leading recruitment agency committed to matching skilled individuals with rewarding career opportunities. We are currently seeking experienced Call Handlers on behalf of our well established client to join a dynamic team...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Novo Recruitment Ltd Full time

    **Job Title: Call Handler** **Location**: Sheffield, United Kingdom **Salary**: £25,000 annually **About Us**: Novo recruitment is a leading recruitment agency committed to matching skilled individuals with rewarding career opportunities. We are currently seeking experienced Call Handlers on behalf of our well established client to join a dynamic team...

  • Account Handler

    3 months ago


    Sheffield, United Kingdom The Ardonagh Group Full time

    **Insurance Account Handler**: - **Home Based/Some Office Attendance in Sheffield.** Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you at Walker Midgley as an Insurance Account Handler within our friendly team based in Home Based/Some Office...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    **Call Handler/Customer Assistant/Sales Advisor** - **Call Handler - Sheffield**_ This is the role for you in a friendly environment with the opportunity to progress in various areas of the business. We care about our staff and offer numerous benefits such as free gym and swim, free breakfast, free onsite parking and access to discounted packages. -...

  • Luggage Handler

    4 months ago


    Sheffield, United Kingdom Alfa Leisureplex Full time

    Alfa Leisureplex Group has an opportunity for a** Luggage Handler **to join the team at **Woodall Services **on a** Part Time basis.** **Luggage Handler working hours**: As a** Luggage Handler **you will work circa** **120 shifts throughout the year, including weekends. The shifts will be 2.5 hours sessions. With an **hourly rate of £11.00 - Regardless of...

  • Claims Handler

    4 months ago


    Sheffield, United Kingdom Radius Payment Solutions Full time

    **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable **mobility**, **connectivity** and **technology** solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From...

  • Account Handler

    4 months ago


    Sheffield, United Kingdom Ardonagh Full time

    **The Vacancy** **Insurance Account Handler**: - Home Based/Some Office Attendance - ARD954309 Do you have some experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our friendly team based in Sheffield. Whilst this is primarily...

  • Complaint Handler

    4 months ago


    Sheffield, United Kingdom Capita Full time

    The main purpose of the Complaint Handler roles is to investigate and resolve both customer queries and complaints, utilising a number of systems simultaneously and liaising with client support areas to ensure the best experience for our clients. This role offers the chance to deal with exciting products and speak to high net-worth individuals, supporting...

  • Claims Handler

    3 months ago


    Sheffield, United Kingdom CRA Consulting Full time

    **Claims Handler** **Location: Sheffield** **Salary: Up to £25,000 DOE** **Contract: Full Time - Permanent** **About the firm/role**: As a leading wholesale insurance broker our client provide niche insurance products, flexible schemes and individually tailored services for brokers, broker networks and IFAs. They have one of the broadest ranges of added...

  • Security Dog Handler

    4 months ago


    Sheffield, United Kingdom Mane K9 Security Services LTD Full time

    Mane K9 Security Services LTD are looking for reliable and experienced dog handlers in the Sheffield area for upcoming and ongoing contracts. Applicants must be punctual, attentive, and eager to work while observing all safety protocols. Handlers must have a compliant vehicle with a trained dog (NASDU preferred but not required). **Responsibilities**: -...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    **Being a call handler your role **is to perform great customer service over the phone, whilst also focusing on upselling and **maintaining customers with retentions.** So essentially putting **all your skills into one!** **Retentions** - Keeping customer on board by offering new perks/benefits **Upselling** - Performing customer service to understand what...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    **Call Handler** What's in it for you? - NO WEEKEND WORK (unless you opt for over time) - Free on-site parking - Great training programme - Discount on packages and services with a high street name - Loyalty Pay Scale - Basic salary increases with tenure - Progression opportunities Are you passionate about customers and promoting products and services? Do...

  • Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    **Call Handler** What's in it for you? - NO WEEKEND WORK (unless you opt for over time) - Free on-site parking - Great training programme - Discount on packages and services with a high street name - Loyalty Pay Scale - Basic salary increases with tenure - Progression opportunities Are you passionate about customers and promoting products and services? Do...


  • Sheffield, United Kingdom Pertemps Full time

    We are currently recruiting for Triage Handlers for one of our long-standing clients, Aviva. Your role as a ‘Covid Pledge Triage Handler’ will involve speaking with contacting customers who use Aviva’s Private Healthcare/Medical Insurance.The reason for calling will be to discuss the refunds that are owed to them, due to not being able to use their...


  • Sheffield, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full time

    Commercial Insurance Account Handler Salary: Up to £35,000 Permanent Office based near Stocksbridge Your role: Stride are proud to be representing an exciting independent Insurance Broker based near Stocksbridge who are seeking an individual with Commercial Insurance Account Handler experience to handle a portion their growing portfolio of clients. This...

  • Claims Handler

    3 months ago


    Sheffield, United Kingdom Glu Recruit Full time

    **Ref: 551** **Role: Claims Handler** **Salary: Up to £25,000 DOE** **Located: Sheffield** **Hours: - Monday to Friday** Our client is looking for a Claims Handler, who will provide a call answering service and comprehensive claims handling from notification through to settlement to all customers and clients. They will also ensure work undertaken is...

  • Sales Call Handler

    3 months ago


    Sheffield, United Kingdom Uniting People Full time

    _**C**_**all Handler Job Role** We are looking for people from the **customer service sector **or preferably the **sales sector** to help our client at achieving sales. If your thinking about taking the next step from your **customer service role into a sales role**, this is the one for you as it is both **customer service and sales in one!** **What we...