Head of Customer Experience

4 weeks ago

Inverness, United Kingdom SSE Full time

**About the Role**

**Base Location**: Glasgow, Perth, Aberdeen or Inverness

**Salary**: £72,500 - £108,700 + car /car allowance + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

**Working Pattern**: Permanent | Full Time | Flexible First options available

We have an opportunity for a Head of Customer Experience to step into an exciting Net Zero enabling role.
- As Head of Customer Experience, you will have an opportunity to take a leading role in the delivery of Net Zero energy in GB through enabling the connection of low carbon energy to the north of Scotland electricity network.
- You will be a critical contributor to the transformation of this area of the industry to make sure that national renewable energy targets are met. Collaborating with peers in other organisations in the sector, you will remove barriers and increase connections.
- Accountable for delivering excellence in customer service for parties connected or seeking connection to our network, you will be responsible for ensuring standards are met for contact and interaction with these customers, understanding customers' needs and expectations, and will be the senior manager accountable for resolution of escalated complaints.
- Working internally with senior leaders in project development, construction, and operations, you will ensure that our high standards of customer satisfaction are maintained, and deliver continuous improvement in the customers' experience throughout their full life as a customer of our network. This includes your role as sponsor of our digital product implementation as we adopt a new Customer Relationship Management System and tools.
- You will also ensure that the insight gathered from customers is analysed and made available across our business, and to the operator of the system, the regulator and government, to support decision making on strategic network plans and investments.

**Please note** At SSEN Transmission our customers are Distribution Network Owners, Generators and Large Demand Customers. This is not a consumer or contact centre role.

**What do I need?**

To be considered for this role, we would love you to be:

- Aligned with our mission to deliver a Network for Net Zero.
- A leader of high performing teams, with experience in managing and coaching to drive results, and the resilience to lead an operational team, sometimes under pressure.
- Commercially aware, conscientious, and pragmatic in your approach.
- A strategic thinker and effective influencer with the vision and tenacity to deliver change in industry practices as well as internal system, policies, and processes.
- Experienced in operating in a customer-driven environment to understand and meet customer/ stakeholder needs and able to understand the dynamics of managing customer relationships in a regulated business.
- Politically aware and able to network (internally and externally) and present, to represent the interests of SSEN Transmission and its customers, and facilitate development of customer engagement.

**About our Business**

SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.

**What's in it for you?**

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**What happens now?**

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

LI-TRM

LI-DM1

  • Front of House Receptionist

    2 months ago

    Inverness, United Kingdom The Head Gardener Full time

    We are currently looking for a reliable and friendly individual to join our team as a Front of House Receptionist at The Head Gardener! **Job Type**: Part-time Working Days: Thursday, Friday, and alternate Saturdays **Responsibilities**: - Greeting and assisting visitors with a warm and welcoming demeanor - Answering phone calls and handling inquiries -...

  • Front of House Receptionist

    1 day ago

    Inverness, United Kingdom The Head Gardener Full time

    We are currently looking for a reliable and friendly individual to join our team as a Front of House Receptionist at The Head Gardener! **Job Type**: Part-time Working Days: Thursday, Friday, and alternate Saturdays **Responsibilities**: - Greeting and assisting visitors with a warm and welcoming demeanor - Answering phone calls and handling inquiries -...

  • Customer Experience Host

    3 weeks ago

    Inverness, United Kingdom Arnold Clark Full time

    We’re recruiting for a Receptionist at our popular Volvo branch in Inverness. **Hours**:Monday to Friday 8am - 5.30pm. **About the role** At Arnold Clark, you’ll be known as a Customer Experience Host, we believe that first impressions count, and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer...

  • Head of Membership

    4 weeks ago

    Inverness, United Kingdom Inverness Chamber of Commerce Full time

    Inverness Chamber of Commerce is looking for a **Head of Membership.** Inverness Chamber of Commerce is the main business support organisation for Inverness and Highland. Our members range from sole traders to international plcs and are drawn from a wide variety of business sectors. Our Head of Membership is an essential role that ensures that all our...

  • Head of Membership

    2 weeks ago

    Inverness, Highland, United Kingdom Inverness Chamber of Commerce Full time

    Inverness Chamber of Commerce is looking for a Head of Membership.Inverness Chamber of Commerce is the main business support organisation for Inverness and Highland. Our members range from sole traders to international plcs and are drawn from a wide variety of business sectors. Our Head of Membership is an essential role that ensures that all our members get...

  • Front of House Receptionist

    2 weeks ago

    Inverness, Highland, United Kingdom The Head Gardener Full time

    We are currently looking for a reliable and friendly individual to join our team as a Front of House Receptionist at The Head GardenerJob Type: Part-timeWorking Days: Thursday, Friday, and alternate SaturdaysResponsibilities: Greeting and assisting visitors with a warm and welcoming demeanor Answering phone calls and handling inquiries Managing reservations...

  • Customer Experience Host Inverness

    2 weeks ago

    Inverness, United Kingdom LNER Full time

    **This Position Is Full Time Fixed Term For 12 Months, The Full Time Salary £23,900 Per Annum Is **Inclusive** Of £3,143 Attendance Allowance** **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every...

  • Customer Service

    2 weeks ago

    Inverness, Highland, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a Customer Service - Personal Banker in Inverness You'll be integral in...

  • Visitor Experience Assistant

    2 weeks ago

    Inverness, United Kingdom Eden Court Highlands Full time

    **About this role**: As a Visitor Experience Assistant, you are responsible for delivering a food and beverage service to the public who attend performances, films, classes, events and meetings at Eden Court. You are responsible for ensuring that they feel welcome, that they can find all the services they require and that they feel safe at all times. You...

  • Pcv Driver Guide

    4 days ago

    Inverness, United Kingdom Highland Experience Tours Full time

    **Don't Just See. Experience!** **Looking for anew career? Imagine the Scottish Landscape being your office window? Love to interact with people from all over the world telling stories of Scotland and the UK?** Highland Experience, a 5 Star tour company, are seeking highly motivated, talented customer focused driver-guides for our Inverness tour...

  • Visitor Experience Supervisor

    4 days ago

    Inverness, United Kingdom Eden Court Highlands Full time

    **Job description**: As a Visitor Experience Supervisor, you are responsible for leading Visitor Experience Assistants in delivering a food and beverage service to the public who attend performances, films, classes, events and meetings at Eden Court. You are responsible for ensuring that they feel welcome, that they can find all the services they require and...

  • Visitor Experience Supervisor

    6 days ago

    Inverness, United Kingdom Eden Court Highlands Full time

    **About this role**: As a Visitor Experience Supervisor, you are responsible for leading Visitor Experience Assistants in delivering a food and beverage service to the public who attend performances, films, classes, events and meetings at Eden Court. You are responsible for ensuring that they feel welcome, that they can find all the services they require and...

  • Customer Service

    2 weeks ago

    Inverness, Highland, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a Mobile Branch Customer Service Manager If you have a passion for...

  • Customer Assistance Representative

    2 weeks ago

    Inverness, Highland, United Kingdom Bridge of Hope Full time

    Overview:As part of our ongoing expansion, Enterprise has an exciting opportunity for a Customer Assistance Representative to join our team in Nairn.Salary- £11.44 p/hourBenefits 25 days paid holidays a year + public holidays Life Assurance 3 x Salary Short Term Disability Stakeholder Pension Our 'promote from within policy' means you can go as far as your...

  • Head Bartender

    1 week ago

    Inverness, United Kingdom Glenmoriston Town House Hotel Full time

    **Glenmoriston Town House Hotel & Piano Bar is looking for a Head Bartender to join our busy team. Must have at least 2 years experience** At the Glenmoriston Hotel we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. **About The Piano Bar & Lounge at The Glenmoriston...

  • Customer Service

    4 weeks ago

    Inverness, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Inverness - You’ll be...

  • Customer Service

    4 weeks ago

    Inverness, United Kingdom Royal Bank of Scotland Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Customer Service - Personal Banker in Inverness - You’ll be...

  • Head Distiller

    4 weeks ago

    Inverness, United Kingdom Uilebheist Brewstillery Full time

    The Head Distiller will oversee the production and will be responsible for managing the day-to-day operations in the brewery/distillery, lab, packaging & warehouse. This is a diverse role that covers the entire distilling process from end-to-end. We are also a brewery and this provides a unqiue opportunity to cross learn skills with our Head Brewer. Key...

  • Customer Assistance Representative

    2 weeks ago

    Inverness, United Kingdom Bridge of Hope Full time

    **Overview**: As part of our ongoing expansion, Enterprise has an exciting opportunity for a **Customer Assistance Representative** to join our team in **Nairn.** **Salary** - £11.44 p/hour **Benefits** - 25 days paid holidays a year + public holidays - Life Assurance - 3 x Salary - Short Term Disability - Stakeholder Pension - Our ‘promote from within...

  • Assistant Head Housekeeper

    4 weeks ago

    Inverness, United Kingdom Ness Walk Hotel Full time

    **Assistant Head Housekeeper** The Kingsmills Hotel is an award winning, family-owned hotel with a unique culture that recognises a positive attitude and warmth of service. We are looking for a Assistant Head Housekeeper to join our awesome Housekeeping Team. We have a history of cultivating team members into the managers of the future. We foster talent...