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Head of Membership

3 months ago

Inverness, Highland, United Kingdom Inverness Chamber of Commerce Full time
Inverness Chamber of Commerce is looking for a
Head of Membership.
Inverness Chamber of Commerce is the main business support organisation for Inverness and Highland. Our members range from sole traders to international plcs and are drawn from a wide variety of business sectors.

Our Head of Membership is an essential role that ensures that all our members get full value from the Chamber and that our membership grows from strength to strength.


November 2023

Inverness Chamber of Commerce - Head of Membership
Thank you for the interest you have shown in the above role.

This is an exciting time for Inverness Chamber of Commerce. I have been in post since May 2023 and 50% of our board members joined around the same time.

We are beginning to develop our strategy for the next five years which will focus on how we can support our member businesses better, and how we can help to improve the environment in Inverness and the Highlands for businesses to thrive.

We also host the Scottish Government's Developing the Young Workforce programme and we are working hard to integrate that programme more successfully with the Chamber and to ensure that we are supporting their School Co-ordinators, who work remotely, while creating innovative employer engagement activities for young people in a range of growth and emerging sectors.

I look forward to hearing from you.

Yours faithfully

Colin Marr
Chief Executive
Inverness Chamber of Commerce

Inverness Chamber of Commerce

Background

Inverness Chamber of Commerce
Inverness Chamber of Commerce is one of the region's main business support organisations.

We are a membership organisation and our member businesses are drawn from a number of sectors and range in scale from sole traders to multi national plcs.


We organise events for our members to network and connect to each other, lobby on their behalf, create opportunities for them to speak to local and national government, and help to raise their profile.

Above all we try to create an environment in which the business community of Inverness and the wider Highlands can thrive.


We also manage
Developing the Young Workforce Inverness and Central Highland (DYWICH) whichis a national network ofindustry led groups tasked with strengthening and developing employer engagement with education.

We engage directly with key stakeholders, including educators, to understand how businesses can better prepare our young people for the world of work and we use this knowledge to enhance and expand engagement and partnerships between schools and the business community.


Head of Membership


Our Head of Membership is a well established and key role and is responsible for attracting new members and for ensuring that we are successfully delivering services to our current members.

The membership department is our main route for connecting with our members and plays an essential role in shaping our services to ensure that they are relevant and of value.


Job Title:
Head of Membership

Salary:
circa £32,500 dependent on experience per annum for a full time role (35 hours per week)

Location(s): Inverness

Contract:
This is a permanent post for 35 hours per week.


Our hybrid working policy allows for a proportion of work to happen at home but we expect a minimum of 50% of hours to be spent in the office.

Work at home during the first six months of employment is only allowed in exceptional circumstances.

Responsible to:
Chief Executive Officer

Responsible for:
Membership Manager

Overall Purpose of the Post:

The Head of Membership leads on all our interactions with our member organisations.

There are two main goals:
- to build strong relationships with all our members, to ensure that membership is delivering value, and to help members achieve their business objectives
- to grow the membership of the Chamber by retaining current members and attracting new members


The membership department is responsible for account management of members and ensuring a good level of communication with each member throughout the year, therefore developing a clear understanding of each member's needs and requirements to ensure that Inverness Chamber services provide value to them.

These services might include connecting them with other members, helping to promote their business or services and, if appropriate and in line with overall Chamber policy, to help advance their business agenda to local and/or national government.


Responsibilities and Key Duties

Leadership, Management, Planning & Reporting
Along with the Chief Executive, and other senior staff, develop a strategy for membership that will specifically:

  • increase the number of new members
- improve the retention rate of existing members
- agree an annual target for the overall number of members and achieve that target
- improve the satisfaction level of members
- ensure a minimum number of annual contact points with each member
- in so far as