Night Porter Supervisor

**About the Company**:
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Night Porter Supervisor at Fermain Valley Hotel, part of Hand Picked Hotels.

Fermain Valley is a 4 star luxury hotel in Guernsey, with a beautiful cliff top position offering breathtaking views of the Channel Islands. All 49 rooms in this luxury hotel in Guernsey are individually designed to create an air of calm, allowing guests to completely unwind. Our award-winning chefs have created mouth-watering menus for the Rock Garden Steakhouse, Búho and the Terrace. The carefully crafted menus offer something for all tastes. Three of Guernsey’s best restaurants are located at the Fermain Valley Hotel and we’re extremely proud of their popularity with both locals and visitors.

**About the Role**:

- The role of a Night Porter Supervisor is to be responsible for ensuring that the Night Reception Team consistently delivers exceptional service throughout the night, putting the guest at the heart of all activities.
- You will be leading the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
- Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging the team with training and initiatives.
- Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals.
- Ensuring safety and security is a main priority for our night teams, but they are also expert all-rounders helping to fulfil many different roles whilst they are on shift, such as working on the bar, cleaning, setting up conference rooms and delivering room service food orders.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.

**About you**:

- Previous experience working at a Supervisory level within a Hotel Nights team is required for this role. Ideally with an 4/5-star luxury hotel.
- Having a good working knowledge of Opera is desirable but not essential.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
- Being driven to deliver outstanding and memorable customer service, ensuring our guests feel safe, and at home will be your passion and motivation. You will be excellent at building a rapport with colleagues and guests.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

**Company Benefits**:
**Our Benefits include**:

- A competitive salary package of £29,640 per year plus a share of service charge.
- This is a Full-Time role working 5 nights out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live in accommodation available for £90 per week.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.