Reception Supervisor

**You make it Hand Picked**

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK - comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

**We are currently recruiting for Reception Supervisor at our Fermain Valley Hotel, Guernsey.**

**Fermain Valley Hotel **is a stunning 4 Star Hotel which has three stunning and modern style themed restaurants as well as 45 bedroom

**About the role**:
Do you know your check in’s from your check outs? Are you an experienced Hotel receptionist looking for your next step in to a Supervisory role?

We are looking for a Reception Supervisor to join our team at Fermain Valley Hotel, Guernsey.

Our reception teams are the first people that our Hand Picked Hotel guests meet when they come to visit, which means they get to make one of the biggest impressions. As the Hotel Reception Supervisor you will lead by example and work alongside the Front of House Manager and team to deliver a fantastic welcome to each and every guest, every time.

It doesn’t matter if they’re first time visitors or returning guests, you and the team will charm them from the initial welcome to the “have a safe journey home” with the impeccable standards of service you encourage them to deliver.

This is a full time role working 40 hours per week over 5 days to include a mixture of early shifts and late shifts between 7am and 11pm. This will include weekends on a rota basis and will potentially also require some nights cover on occasions from 11pm - 7.30am when our nights team are on annual leave.

**About you**:

- Most of all, you’ll have a professional, organised and friendly approach
- You’ll have recent experience working within a hotel as a Receptionist and knowledge of Opera is desirable
- You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
- You’ll be excellent at building a rapport with colleagues and guests
- You’ll take pride in your appearance and always lead by example as the face of Hand Picked Hotel

**Our** **Benefits include**:
- £14.25 per hour, plus a share of service charge & all hours paid
- Company pension scheme with a generous employer contribution
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Live in accommodation available for £314 per month, all inclusive of meals and bills, for a private room with a single bed and en-suite toilet and shower facilities. Shared Kitchen and laundry facilities. Based in the Hotel grounds.
- Company Sickness Scheme Benefit.
- Holiday Pay
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.