Care Coordinator

3 weeks ago


Harrogate, United Kingdom Moss Healthcare Harrogate Full time

**About You**:
**Are you looking for a fresh challenge where you can actively help people in their time of need? Are you empathetic, caring, kind and people focused, yet resilient and committed? If so, we would love to hear from you.**

This newly created care coordinator role is pivotal in ensuring all patients receive the best possible care and service. The job holders will work with two practices within the Hearth of Harrogate PCN (Primary Care Network): Moss Healthcare Harrogate & Kingswood Surgery. The aim is to support patients who may need more proactive help with non-medical issues, or simply with negotiating the complex web of services that are available to them within health and social care.

This is a joint appointment, and each care coordinators' time will be spread across both practices, however there would be proportionately more time allocated to Moss Healthcare due to the number of registered patients.

**The Care Coordinator will**:

- Develop and implement protocols and procedures to ensure that, with the support of the Data Quality Team:

- Chronic disease and QOF registers are maintained.
- Patient recall systems are designed and implemented
- All submissions in relation to enhanced services are completed in a timely manner and queries are investigated
- Proactively support call and recall processes, encouraging and supporting patients to attend
- Support with and undertake the call and recall for vaccination campaigns to ensure the highest possible uptake e.g., COVID, flu.
- Work with the PCN staff, particularly with Social Prescribing Link Workers and Health and Wellbeing Coaches (if applicable).
- Work proactively with PCN pharmacy teams to support medication reviews and regular drug monitoring requirements.
- Coordinate the booking home visits and in house appointments, ensuring patients who need health reviews are seen in a timely manner.
- Ensure all coordinated activity is documented and coded accurately.
- Help patients to manage their needs through answering non-clinical queries, making and managing appointments, and ensuring that patients have good quality written or verbal information to help them make choices about their care.
- Provide coordination and navigation for patients and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches (if applicable) and other primary care professionals.

**Previous experience working in Primary care would be beneficial, specifically working with Systm1. However, if you are a quick learner of IT systems and you are a people centred person then are still keen to hear from you.**

**This could be your chance to make that career change you have been looking for in a fully supported team environment.**

**For more details and our persons specification then please download the supporting document.**

**About us**:
**Moss Healthcare Harrogate (previously known as Dr Moss and Partners) **is a long established, family focused General Practice providing NHS services to our 20,000 registered patients. They operate from 3 sites across town, the largest of which is on Kings Road in Harrogate. They have a staff team of around 60 people with 7 GP Partners and 3 Salaried GP's.

**Kingswood Surgery** are based on Wetherby Road Harrogate and have around 7000 registered patients. They have a staff team of around 30 people with 2 GP Partners and 3 Salaried GP's.

**Job Type**: Part-time
Part-time hours: 30 per week

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 30/06/2023
Reference ID: CareCord - June 2023


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