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Stylist- Flannels

1 month ago

Liverpool, United Kingdom Flannels Full time

Company Description
**FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.**

**With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands**

**Job Description**:
**Responsibilities**
- Meet and greet all customers, introduce Stylist service when based on the shop floor
- Conduct styling appointments via Style and Collect service (store walk-ins and pre-booked online)
- Create and maintain customer profiles
- Drive sales both instore and virtually by having a strong understanding of both commercial and fashion trends
- Provide coverage to extended personal shopping department during absences
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute and assist in Personal Shopping / Marketing / PR & Talent events as required
- Ensure timely outreach to new clients
- Work alongside internal departments to feedback client spending trends
- Act at all times as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
- KPIs will include content creation and client engagement

**Qualifications**:
Fashion degree or a previous role in luxury consumer retail sector ideally in customer-facing role is a plus
- Social media savvy and first-hand experience of different social channels
- Outstanding written and verbal communication skills (fluency in English both written and spoken) along with excellent customer service, negotiation and interpersonal skills.
- Strong work ethic and natural ability to think outside box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills are essential
- Hyper-interest in global fashion trends and the luxury market
- Proficient in MS office, including, Word, Excel, CRM & Clienteling system

Additional Information

You will benefit from:

- Incentive Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme watch THIS video to find out more
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands

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