HR Officer Ftc

3 weeks ago

Great Warley, United Kingdom Shawbrook Bank Full time

**The Opportunity**

Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords withmultiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to makethings happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

**The Role & Responsibilities**
- To provide full, accurate administrative support to the HR team
- To support the delivery of an effective, customer focused and professional HR service to meet operational needs of the department and the business
- Actively support onboarders keeping in touch throughout the first 90 - 180 days. Following up on probations with managers and escalating the requirement for extensions and/or performance plans with the HR Adviser
- Support key processes within the Employee Lifecycle such as Family Leave requests, probations etc
- Supports the HR SMEs with the delivery of any cyclical HR activities, including Performance & Compensation Planning
- Day to day management of HR approvals related to workflows within SAGE people such as job titles and org changes
- Support of the Resource Needs process to ensure all roles are aligned to the resource plan
- Support ER activity for the Group including disciplinary, grievance, absence etc
- To monitor and respond to employee queries raised through the AskHR mailbox
- Supporting questions around HR operational processes/policy and payroll queries. Referring issues/questions to other HR colleagues for support where required, managing the response to the query to ensure timely response
- Provide payroll administration support to the in management of the payroll validation process with 3rd Party provider as and when required
- To provide support in production of all standard correspondence and letters
- To provide administrative support as required to the whole HR team
- Manage the LMS system and support the L&D Adviser with administration, queries, bookings and reports relating to adhoc & regulatory training and inductions
- To educate the employees and line managers as to how they can support themselves though HR Hub self-service, AskHR and other HR systems
- Identify and support opportunities to enhance and automate HR operational processes
- Responsible for on-going improvement of HR process & the management/ownership of letter templates, ensuring the employee experience is consistent across the business
- Identifying opportunities for improvements and automation of processes to enhance efficiency and effectiveness of HR team
- Compiling and updating employee records in line with document retention and data privacy policies
- Ensure integrity of the data held on HR systems and support with reporting and development activities
- Ensure the HR Hub is aligned to the OD of the business and that all people data is accurate and timely

**The Person**
- Experience working within a confidential and busy environment, dealing with sensitive information in a timely manner
- Strong customer service and communications skills
- Experienced in advising on general policy and practice
- Proven admin office skills experience
- Good understanding and knowledge of MS Office suite - Excel, Word, Power-Point
- HR System Database experience
- To succeed in this role you will need to be proactive
- Methodical
- Able to work on your own initiative
- Staying calm in pressured situations and working to tight deadlines
- Attention to detail and discretion are key in this role due to the sensitive nature of our data and systems
- You must be approachable, enthusiastic and able to relate to people at all levels of the organisations in order to deliver a great service to our employees
- Customer centric mindset

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