Contact Handling Support

2 weeks ago


Carmarthen, United Kingdom Dyfed-Powys Police and Crime Commissioner Full time

Force 1
- Dyfed Powys Police

Role Type 1
- Police Staff

Department 1
- Force Communications Centre

Location 1
- Headquarters

Agile/Fixed/Fixed Operational 1
- Fixed Operational

Grade 1
- C

Salary 1
- £23,556-£24,921

Allowances 1
- Shift, Weekend Working

Shift Percentage 1
- 20%

Weekend Working Shift Percentage 1
- 13.62%

Part/Full Time 1
- Full Time

Hours per Week 1
- 37

Type of Contract 1
- Permanent

Level of Welsh language ability required? 1
- 1

Interview Date 1
- 25 March 2024

Closing Date

07/04/2024, 23:55

Job Advert Description 1

An exciting opportunity has arisen to join us as a Contact Handling Support. If you think you have the skills and passion for this role, please click the link below to view the role profile.

**We are looking for people with a strong customer focus to answer emergency calls and provide advice and support to the communities of Dyfed Powys.**

**Salary £31,476-£33,299 (including 20% shift (after training) and 13.62% weekend allowances).**

**Who Dyfed
- Powys Police is?**

We are the largest geographical police force in England and Wales, proudly serving the communities of Carmarthenshire, Ceredigion, Pembrokeshire, and Powys. The population we serve may be small in numbers (around 515,000 people) but the dynamic landscape means we must be innovative with our policing approach to cater for our communities’ differing needs, which includes a vibrant tourist economy during the summer months.

**Force Communication Centre Recruitment Events**
- Do you have some questions and want to know about the role of Contact Handling Support?
- Are you interested in meeting the team and where you could be working?

Why not register and attend one of our events:

- Saturday 9th March at 11am
- Wednesday 13th March at 6pm

**How to apply?**

**What you will be doing?**

As a Dyfed-Powys Police Contact Handling Support, you will:

- Deal promptly, professionally, and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and digital contact.
- Answer and action non-emergency (101) and emergency (999) calls and digital contact in a timely manner.
- Interpret and summarise information provided by customers and create an accurate record on STORM (System for Tasking and Operational Resource Management) where appropriate and update when necessary.
- Provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters

You will be provided with classroom-based training by our dedicated FCC trainer for the first 6 weeks. You will then move onto a shift pattern working alongside an experienced mentor until you are competent to take calls on your own.

**What can you expect?**
- 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
- Access to on-site gyms and fitness classes
- Discounts from various retailers via the Blue Light Scheme
- Cycle to Work Scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
- Pension scheme
- Staff Support Networks
- Flexible working opportunities
- Generous maternity/paternity and adoption leave entitlements
- Sick pay provisions

**Welsh language and diversity**

We ask that all Dyfed-Powys police staff and officers can communicate to Level 1 standard. This means that you can understand and pronounce Welsh place names and can use and understand simple everyday phrases such as greetings. If you are unable to communicate to this standard, during your probation period (typically six months) we’ll fully support you in achieving this through a variety of learning opportunities.

**Information point**:



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