Call Handler

An exciting opportunity has become available for an individual to join a dynamic and innovative team providing telephone advice and support to patients awaiting elective care. We are looking for individuals with passion, enthusiasm, dedication and a commitment to delivering excellence to join our team.

The Waiting List Support Service, is the first service of its kind in Wales We work hard to find innovative ways to offer people waiting for elective care in Hywel Dda University Health Board an opportunity to talk to someone and optimise their health and wellbeing in preparation for their treatment.

Keep patients regularly informed & offering support while they wait

Assisting patients with referrals to community based facilities & support

Offer a single point of contact should patients need to contact us

Provide advice on Self-Management options

Provide reassurance & advice on what do to if their symptoms deteriorate

Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritization

Offer alternative treatment options if appropriate

Incorporate review and checking of patient consent

This this is permanent full time post.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these mínimal desirable requirements during the course of your employment with us.

Interviews will be held on 07/07/23