Systems Support Specialist

2 weeks ago


Redhill, United Kingdom Axa Full time

**Description**:
AXA Partners are on the search for a System Support Specialist to join their IT team based in Redhill. The IT team provide IT as a shared service to AXA Travel Insurance and AXA Assistance UK. The two companies provide a range of Medical, Vehicle, Property, Lifestyle and Health Assistance and Travel Claims services to corporate clients. You’ll be accountable for IT Service Operations in the UK and Ireland geographies and for the execution of processes and procedures, within the IT Systems & Maintenance team, to ensure IT services remain in high availability and in line with AXA compliance and security standards

The primarily purpose for this role is to act as a point of incident & request resolution for the System and Maintenance, IT Security, Solutions and the Service Desk teams. You’ll be using your expert IT Industry knowledge and experience to resolve difficult problems and assisting other members of the Support team to ensure a coherent and standard approach is maintained to supporting the infrastructure. You’ll also be ensuring documentation for systems and services are maintained in line with platform updates and group compliance and security standards.

**What you'll be doing**:

- Perform upgrades to key infrastructure platforms on a regular basis in line with maintenance schedule.
- Production of MI to track the activity in the Infrastructure upgrade schedule and providing status reports to the IT System Support Manager and key project stakeholders.
- Manage and prioritise escalations from the service desk related to BAU activities and ensure targeted SLA's are met.
- Support the solutions team on planning and executing projects. Recording and tracking project issues and escalations.
- Keep pace with technology advances. Contribute to the effective planning and development of the IT infrastructure to maximise the business benefit of new and changing technology.

**Qualifications**:

- Knowledge and experience of Windows Server, Active Directory, Avaya CM8 & Associated Systems.
- Experience with VMware ESXi and VCenter and Citrix Technologies (Store Front, Citrix Access Gateway).
- Proven experience with Firewall & VPN configurations.
- Previos operating experience LAN/WAN technologies, protocols and environments.
- Microsoft IIS, DHCP, DNS and Microsoft Office 365.
- SQL Server administration and Backup Exec.
- Excellent organisational, time management and planning skills.
- Advanced communication skills.

**What we offer**:
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance 4x salary
- Private Healthcare benefit
- 22 days holiday plus Bank Holidays
- AXA employee discounts

AXA Partners is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

LI-Hybrid

**About AXA**:
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life. Our values: Customer First, Courage, Integrity and One AXA.

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.



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