Customer Service Team Leader

1 week ago


Hertford, United Kingdom AJM Healthcare Full time

**AJM Healthcare**
**Role: Customer Service Team Leader**
**Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Blue Light Discount Card, Company sick pay provision with continuous service.**

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.

**What we are looking for**:
**Key Responsibilities**:

- To review the weekly Customer survey reports; working in conjunction with the Customer Service Manager, ensuring targets are met
- To support the Customer Service Manager to ensure that team KPIs are met continuously and taking appropriate actions to ensure they are met.
- To ensure the complaints and compliments operational log is kept up to date.
- To assist the Customer Service Manager in creating an environment of high performing professionals to coach, develop and motivate individuals and the team to achieve the highest standards.
- To motivate and energise the team, embedding and fostering a customer focused culture within your team.
- To manage resources and work volumes to ensure referrals are processed efficiently and queries are resolved within agreed timescales
- To monitor and manage team and individual performance against business objectives and performance standards ensuring timely action is taken to address areas of poor performance, under achievement and risk.

Closing Date: 14th June 2024
- AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people._

Reference: VA829


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