Operational Support Assistant

4 weeks ago

Bolton, United Kingdom Keoghs Full time

We are seeking an Operational Support Assistant on a fixed term contract to the end of May 2024. The Operational Support Assistant’s role is to assist with the management of daily business activities and administrative tasks that are critical to the sound running of the Counter Fraud Division. The Operational Support Assistant’s responsibilities include tracking, chasing, monitoring and reporting upwards upon critical operational processes to ensure that targets are hit and deadlines are maintained as well as playing a key part on the proactive organisation of training and other events and dealing with Counter-Fraud specific processes. To be successful as an Operational Support Assistant, you should have background knowledge of Keoghs systems and processes (specifically Tracker, Sage and elite), be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

**Key Accountabilities**
- Key Accountabilities
Organisation and planning:

- Act as key point of contact for the agreed team members including diary management to ensure an efficient use and prioritisation of time for BUDs and CFS Partners.
- Arranging activities such as training and business update sessions for the team.
- Facilitating holiday and absence cover arrangements where required.

Financial:

- Facilitating the WIP management process.
- Working with BUDs and Team Leaders to ensure that working capital targets are met.
- Preparing and updating the monthly productivity forecasts.
- Maintenance of absence and holiday records where required, updating appropriate systems.
- Managing the disbursement wrote-off process in Fraud Rings.

Counter-Fraud Specific processes
- Co-ordination and tracking of Fraud, Fraud Ring & Complex referrals.
- Management and collation of success forms and savings spreadsheet for specific clients
- Owning the Generic Operation files in Tracker, keeping diaries updated and overseeing billing arrangements.

The above list is not exhaustive and the post-holder will be required to assist with other duties commensurate with their role.
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Location for this role is Bolton, Parklands Office. Hybrid working

**Experience, Skills and Qualifications**
- Essential Skills and Attributes:

- Excellent phone manner, good written and verbal communication skills.
- IT Literate: Proficient in MS Office to include Outlook, Word, Excel, Powerpoint, Elite and case management system.
- Ideally to have had some experience of using HR/Recruitment systems.
- Previous experience working with management information, and Excel knowledge, including presenting data in client reports is preferred.
Required Soft Skills:

- Strong time management and organisational skills are essential.
- Excellent organisational skills.
- Demonstrates strong analytical and critical thinking.
- Strong inter-personal skills and ability to build strong working relationships.
- Adaptable, follows the direction of the line manager and prioritises own activity on a daily basis.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve

**Contract Type**
- Fixed Term

**Area**
- Counter Fraud

**Sub Area**
- Motor Fraud

**Office**
- Keoghs Bolton Parklands

**Closing Date**
- 27 Apr 2023

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