Technical Support Account Manager/ Engineer
2 months ago
The role will involve frequent communication with customers re specifications, pricing, product availability and services, contract negotiation and coordination of design.
Key duties
- Taking new opportunities and engaging with customers to qualify their requirements
- Developing the opportunity and coordinating with internal teams to provide a solution. E.g. Engineering teams, production groups, quality teams etc
- Working with the customer service team in creating quotations and then conducting the follow-ups to see if the customer has feedback
- Attending customer meetings
- Periodically attending or perhaps hosting training to the rest of the team on new developments
- Developing business and relationships, new product launches, tradeshows/ conferences etc
This role is more of a technical focused role rather than hard sales
Essential Requirements:
- Degree in Physics, optics, chemistry, engineering or comparable
- Experience of either optical set ups, laboratory environments or photonics equipment
- Excellent written and verbal communication skills
- Fluent in English with German language being a positive
- Strong attention to detail skills
- Strong data analysis and reporting skills
- Presenting skills
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