Finance Systems Business Partner

2 days ago

Woking, United Kingdom Trafalgar Entertainment Full time

**Reporting to Finance Projects Manager**

**Permanent, 40 hours per week**

**Location: Woking/Hybrid**

Trafalgar Entertainment is a live entertainment business and home to Trafalgar Venues (including Trafalgar Theatre, London, a portfolio of 12 regional UK venues, and Theatre Royal, Sydney), Trafalgar Theatre Productions, Jonathan Church Theatre Productions, Trafalgar Releasing, Trafalgar Education (including Stagecoach Performing Arts and Helen O’Grady Drama Academy), Trafalgar Tickets (including London Theatre Direct) and Trafalgar Cinemas (including Chiswick Cinema).

**The Role**

To provide first line Support to both Finance and Non-Finance users of the Group Finance Systems including Sage X3, SEI, X3CloudDocs and DMC. The job holder will also work alongside the Finance and/or IT teams on finance system projects and partner with the IT Team. As this is a finance IT role, sitting within the Finance Team, the role holder may also be required to assist the Group/Subsidiary Teams with finance related tasks as reasonably required, providing an opportunity to broaden the roles reach in the organization.

**Key Responsibilities**:

- Provide first line of assistance for all support tickets raised including logging requests, prioritising, and troubleshooting basic support requests as necessary
- Identify and escalate more complex issues to our Sage X3 support partner and/or our internal IT partner and manage through to resolution
- Ensure users are kept updated with support ticket progress within SLA guidelines and escalate complex issues to the Finance Projects Manager/Group FD
- Record accurate, detailed information and track support calls and queries from creation until completion
- Managing the relationship with support partners, completing regular reviews and defining and monitoring service KPIs

**Project Management, Business Partnering and Compliance**
- To assist the Finance Projects Manager with the change control process including configuration changes, development changes, software patching and any related user acceptance testing
- To assist the Finance Projects Manager with system controls and checks including, but not limited to purchase order workflow, bank account control, user restrictions, user maintenance and period maintenance and control
- To assist the Group Chief Information Officer with preparation of Group company business cases and subsequent follow up support and project monitoring, including milestone reporting
- Create and maintain system and process documentation including the implementation of a knowledge base for FAQ and recurring support issues
- Assist with the creation and maintenance of the core library of system (SEI) reports
- Develop and manage relationship with TE’s internal IT function, driving improvements and collaboration across Group projects including asset register maintenance, budget setting and monitoring and purchase ordering.
- Deputise for Finance Projects Manager
- This Job Description is not an exhaustive description of duties. You will be required to adopt a flexible approach to the role and responsibilities.

**Experience and Skills Required**
- Experience of supporting or using Sage X3, particularly Sage X3 Finance module, or a similar ERP system
- Finance qualification (ACCA, CIMA) or actively studying
- Genuine interest and skills in IT
- Both a “can do” attitude and a “customer/user” first approach
- Ability to work under pressure, take ownership and use own initiative
- Excellent attention to detail and problem-solving skills
- Excellent written and verbal communication skills and ability to liaise with users at all levels
- Good planning and time management skills
- Must be proficient in Excel, Word and Outlook

**Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

**Job Types**: Full-time, Permanent

**Salary**: £37,500.00-£42,500.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

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