Parking Contracts Team Leader

2 weeks ago


Brighton and Hove, United Kingdom Brighton & Hove City Council Full time

**Parking Contracts Team Leader **:Posted on 27 May 2024 Apply
- Directorate BHCC: Economy Environment & Culture
- Salary £32076 - £36648
- Contract Permanent

**Location**:
Hove

Smaller map

**Job Summary**:
- Job reference
- orbis/TP/489/40789- Positions available
- 1- Working hours
- 37- Closing date
- 16 July 2024- Job category
- Transportation and Highways- Organisation
- Brighton & Hove City Council

**Job introduction**:
Do you have experience in leading a team? Are you a strong decision maker? Do you have a passion for customer service?

This is a new and exciting role, in a the developing Parking Contracts Team. You will be leading a team of officers to ensure contracts for parking services are managed well and that excellent customer service is delivered. You will have experience of key performance indicators and data analysis.

**About the role**:
You will be line managing a team of multidisciplined Officers. Ensuring the team have the skills, training and resource to effectively utilise developments and new technology will be critical, as well as staying up to date with improvements and developments in contract management

You will work closely with the Parking Contracts Manager to build and maintain effective and meaningful relationships with our contractors and develop a deep understanding of how the contracts work on a practical level to help you identify areas for improvement and modernisation.

Parking Contracts Team is an essential function to delivering a customer focused, modern Parking Service that continuously improves with a focus on meeting the Carbon Neutrality 2030 objective for the service. Along with line management of the team you will be responsible for the teams’ customer service performance and to ensure Ombudsman investigations, complaints and enquiries from service users, stakeholders, elected members, MP’s and other VIPs are responded to in a sensitive manner within the published targets and standards.

You will be confident working in a highly technical environment where emerging technology is used to manage and collect a variety of data to gain a detailed insight into contracts your team analyse. You will be able to communicate changes to legislation and best practice to affected parking services team and suggest changes required.

This is a permanent role

**Additional information**:
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

**Company information**:
**Encouraging a diverse workforce**

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).


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