Team Leader

7 days ago

Brighton and Hove, United Kingdom Victim Support Full time

We have an exciting opportunity for a permanent full-time Team Leader to join the DASS team in Brighton & Hove, working 37.5 hours a week. The role is offered on a hybrid basis working between home and our office in Brighton.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?

If yes, then we’d love to hear from you.

**County/Borough**
- Brighton and Hove

**Office location**
- Brighton Junction, 1a Isetta Square, 35 New England Street, Brighton, BN1 4GQ

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday-Friday 9am-5pm

**Basic Salary**
- £30,500 per annum

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 05/03/2024

**Ref No**
- 5428

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This hybrid role is based in Brighton & Hove. Applicants will need to be able to meet regularly with clients and staff where required, and to attend the Brighton office for team meetings, training sessions and other requirements as they arise. There is a mandatory office attendance requirement with a minimum of 1 day a week.

As a Team Leader you will:

- Be responsible for line managing operational team members, which includes recruitment, induction, performance management, supervision and monitoring.
- Be responsible for ensuring the consistent and high quality delivery of services to survivors of domestic abuse, ensuring staff members are effectively assessing risk and meeting identified needs.
- Hold operational lead responsibility for internal processes and lead areas
- Attend the MARAC as a representative of Victim Support
- Oversee daily triage and case allocation functions, ensuring survivors are receiving appropriate and timely support
- Oversee coordination and capturing of data to ensure the work of the service delivery team is outcome-based and evidenced
- Develop and maintain effective working relationships internally and externally with local partnerships, agencies and stakeholders
- Provide operational staff duties where required, which can include providing support and safety planning to referred clients, answering the Helpline, attending drop-in sessions or delivering training.

**You will need**:

- An excellent and thorough understanding of domestic abuse, including the impact on survivors and their children and the legal and practical remedies available
- A proven track record of managing a team delivering services of similar nature and scope, including supervision, performance management and staff development.
- Experience of working collaboratively with voluntary and statutory agencies
- The ability to communicate sensitively and effectively both verbally and in writing with a wide range of people, advocating for survivors and motiving and influencing others
- The ability to think logically and plan methodically for operational effectiveness
- Excellent crisis management skills and the ability to deal with stressful and difficult situations in a calm and methodical manner
- A solution focused approach to remedying service development needs and creating opportunities for growth
- Ability to manage individual projects and take the lead role on areas of service delivery

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may

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