Customer Host swyddog Gweini Cwsmeriaid

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential.

We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

The Customer Host will work as part of a team responsible for the day-to-day delivery of a high standard on-board catering service to passengers.
- Offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
- Be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
- Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to[1]date price list and report any condition issues to the Depot Manager to enable us to provide the on-board service.
- Comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.

**Who we’re looking for**
- Previous experience of working in a customer focused role.
- Ability to upsell and promote products to the general public.
- Flexible and available to work the shifts required.

**Welsh Language Skills**

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cyflwyniad**

Yn 2020, trosglwyddodd Trafnidiaeth Cymru (TrC) y gwasanaeth arlwyo mewnol, gan ddychwelyd y gweithrediadau i berchnogaeth gyhoeddus er mwyn darparu gwasanaeth o safon well i gwsmeriaid.

Oherwydd y trosglwyddiad hwn, mae cyfle cyffrous wedi codi i weithio fel rhan o dîm sy’n gyfrifol am ddarparu gwasanaeth arlwyo o safon uchel i gwsmeriaid sy’n teithio ar y trenau o ddydd i ddydd.

**Cyfrifoldebau’r swydd**

Byddwch yn cynnig y gwasanaeth troli newydd sydd dan berchnogaeth gyhoeddus ar draws llawer o’n teithiau, gan wneud yn siŵr bod digon o gynnyrch ar eich troli i gynnig amrywiaeth eang o gynnyrch i’n teithwyr.

Yn bwysicach, bydd angen i chi gadw’r troli’n lân a dilyn y rheoliadau iechyd a diogelwch er mwyn gwneud yn siŵr ein bod ni’n darparu gwasanaeth diogel a glân ar ein trenau.

Hefyd, bydd rhaid i chi wneud yn siŵr bod eich datblygiad yn gyfredol, ond byddwn ni’n rhoi’r hyfforddiant sydd ei angen arnoch i wneud yn siŵr eich bod chi’n cydymffurfio â’r rheoliadau ac yn gwybod am arferion gorau.

**Am bwy rydyn ni’n chwilio**

Rydyn ni’n chwilio am rywun sy’n llawn cyffro am symud o le i le, ymgysylltu â phobl, a rhywun sy’n rhoi gwasanaeth gwych i gwsmeriaid.

**Gofynion sylfaenol**:

- Profiad blaenorol o weithio mewn swydd sy’n canolbwyntio ar gwsmeriaid.
- Gallu uwch-werthu a hyrwyddo cynnyrch i’r cyhoedd.
- Profiad blaenorol o ddelio ag arian parod a thrafodion gwerthu.
- Hyblygrwydd ac ar gael i weithio’r shifftiau sy’n ofynnol.

**Pwy ydyn ni**

Trafnidiaeth Cymru (TrC) yw’r cwmni nid-er-elw sy’n mynd ati i gyflawni gweledigaeth Llywodraeth Cymru o ddarparu rhwydwaith trafnidiaeth diogel, integredig, fforddiadwy a hygyrch o safon uchel yng Nghymru. Ein nod yw ‘Cadw Cymru i Symud’ drwy ddarparu gwasanaeth sy'n canolbwyntio ar gwsmeriaid, rhoi cyngor arbenigol a buddsoddi mewn seilwaith.

**Sgiliau Iaith Gymraeg**

Byddai’n dda petai gennych chi sgiliau Cymraeg, ond nid ydynt yn hanfodol ar gyfer y swydd hon.

**Job Types**: Full-time, Permanent

**Salary**: £11.23 per hour

**Benefits**:

- Company pension

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (required)

**Experience