Porter porthor

**Equal Opportunities**

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

**Who we are**

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

**Role responsibilities**

The Porter will be responsible for supporting and assisting the Service Centre Management team in the day to day running of the Service Centre Operation.
- Maintain effective stock control at all times including stock rotation by completing all paperwork and delivery notes are accurately completed and recorded to comply with TfW policies and procedures.
- Hold responsibility for maintenance of damaged trolleys, boilers, and coffee machines by returning to suppliers for repairs to adhere to TfW procedures and guidance.
- Carry out general cleaning duties of the Service Centre area by collaborating with other Station staff to ensure your personal safety and the safety of all TfW passengers.
- Report hazardous issues by being observant of dangers to customers and following the reporting mechanisms to alert station staff and ensure safety to passengers and colleagues.

**Who we’re looking for**
- Ability to demonstrate interest in a customer service-based role.
- Good communication skills.
- Time Management skills.
- Excellent organization skills.

**Welsh Language Skills**

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

**Next steps**

Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.

Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.

**Cyfle Cyfartal**

Mae Trafnidiaeth Cymru yn gwerthfawrogi amrywiaeth. Mae’n ein gwneud yn gryfach, yn ein helpu i ddeall ein cwsmeriaid yn well, i wneud penderfyniadau gwell a bod yn fwy arloesol. Mae pawb yn wahanol ac mae gan bawb eu safbwynt eu hunain felly rydym yn creu tîm amrywiol sy’n adlewyrchu’r cymunedau rydym yn eu gwasanaethu. Drwy hyn, rydym yn benderfynol o fod yn un o gyflogwyr mwyaf cynhwysol Cymru. Rydym yn creu rhwydwaith trafnidiaeth cynhwysol y gall pawb yng Nghymru fod yn falch ohono.

**Pwy ydyn ni**

Ein cenhadaeth yn Trafnidiaeth Cymru yw trawsnewid trafnidiaeth yng Nghymru a’i gwneud yn addas ar gyfer y dyfodol, boed hynny ar gyfer rheilffyrdd, bysiau, cerdded neu feicio. Rydyn ni eisiau ysbrydoli cenedl i newid y ffordd maen nhw’n teithio, fel bod pawb yn teithio’n fwy cynaliadwy ac yn helpu i fynd i’r afael â’r argyfwng hinsawdd sy’n wynebu pawb.

Rydyn ni’n lle agored a chynhwysol i weithio, lle mae croeso i bawb a lle caiff ein pobl eu cefnogi i gyflawni eu llawn botensial. Rydyn ni am greu awyrgylch sy’n galluogi ein pobl i dyfu a llwyddo. Mae hyn yn allweddol i’n galluogi i gyflawni’r addewidion rydyn ni wedi’u gwneud i bobl Cymru er mwyn adeiladu rhwydwaith trafnidiaeth gynaliadwy sy’n diwallu eu hanghenion nhw.

**Cyfrifoldebau’r swydd**

Bydd y Porthor yn gyfrifol am gefnogi a chynorthwyo tîm Rheoli’r Ganolfan Gwasanaeth i redeg y Ganolfan Gwasanaeth o ddydd i ddydd.
- Rheoli stoc yn effeithiol bob amser, gan gynnwys cylchdroi stoc drwy gwblhau’r holl waith papur a sicrhau bod nodiadau danfon yn cael eu cwblhau a’u cofnodi’n gywir er mwyn cydymffurfio â pholisïau a gweithdrefnau TrC.
- Bod yn gyfrifol am gynnal a chadw trolïau, boeleri a pheiriannau coffi sydd wedi’u difrodi drwy eu dychwelyd at y cyflenwyr i’w hatgyweirio er mwyn dilyn gweithdrefnau a chanllawiau TrC.
- Cyflawni dyletswyddau glanhau cyffredinol yn ardal y Ganolfa