Research Assistant

6 months ago

London, United Kingdom Curinos Full time

**Company Description**
Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa’s FBX business, Curinos brings to market a new level of industry expertise across deposits, lending and digital experience solutions and technologies.
**Job Description** As a Research Assistant, you will help support our core products by**:

- ** Scheduling Coordination**: Coordination with assigned shoppers in a timely manner for account access
- ** Shopper Communication**: Communicate with shoppers regarding account access, verification codes, meetings, and any Quality Checking follow up which involves collecting additional information
- ** Making Videos**: Create thorough & logical videos exploring the users’ accounts to be able to answer all corresponding metrics relating to app or banking platform functionality
- ** Screenshots**: Produce clean, accurate, & relevant screenshots for all applicable metrics that follow established protocol for formatting, journey requirements, redacting personally identifiable information (PII), and naming conventions
- ** DBH Report & Image Tagging**: Image tagging & Report submission is expected to be timely & meet department standards
- ** QC Revisions**: QC revisions must be fully addressed & corrected in a timely manner
- Supporting analysts as required with collating and annotating screenshots of changes to functionality within quarterly update reports

**Consultancy Projects**
- Uploading externally provided journeys to database and media library

**Other Responsibilities**
- Keeping a log of updates and the changes implemented by each provider on the devices being used for auditing when notifications appear.

**Qualifications**
Could this Research Assistant role be for you?

We are looking for the following:

- ** Detail-Oriented**: Ability to recognize & classify all platform changes properly in DBH auditing submissions
- ** Good Communication Skills**:

- ** Ability to Multi-Task**: Able to prioritize tasks to ensure that all audits are completed in a timely manner according to established due dates
- ** Integrity**: Ensure all outputs are robust in their findings - ensure that accuracy & quality is effectively tracked & reviewed
- ** Problem Solving Skills**: Uses past feedback, knowledge & training resources to address minor issues that arise during the auditing process
- ** Working knowledge of PowerPoint and Excel**

**Additional Information** Why work at Curinos?**
- Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
- Flexible working options, including home working, flexible hours and part time options, depending on the role requirements - please ask
- 25 days annual leave, floating holidays, volunteering days and a day off for your birthday
- Learning and development tools to assist with your career development
- Work with industry leading Subject Matter Experts and specialist products
- Regular social events and networking opportunities
- Collaborative, supportive culture, including an active DE&I program
- Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services

**Applying**:
**Inclusivity at Curinos**:

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