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Student Experience Officer
3 months ago
**We are looking for a Student Experience Officer to join our team**
You will provide all students and visitors with an outstanding experience in Kaplan training locations. You’ll ensure all administrative tasks within the remit of Student Experience are completed efficiently, in a timely manner and to a high standard, as well as ensuring the training location is ready for our students during operating hours.
This is an excellent opportunity for a Customer Service Advisor who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here
**About You**
We would like you to have worked within a customer focused environment previously and be able to demonstrate you possess the following qualities:
- Excellent communication skills particularly face-to-face communication
- Service driven and focused
- Experience of health and safety requirements in a similar establishment is desirable
- Proactive, personable and a desire to make a difference
- Ability to work independently and as part of a wider team
- Experience in solving challenges at short notice
- Team player
- Able to work flexible hours
Please note that you will required to do late start/evening shifts (typically 9.45am-6.15am)on a rota basis. This role will also include occasional weekend work.
**What we do**
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
**What we believe in**
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.
**Our values**
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
**What we offer**
As well as a competitive salary, transparent pay structures, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
**How to apply**
Shortlisted applicants will be asked to attend one face to face interview as part of the recruitment process.
Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.
£21,255 per annum
