Customer Advisor Customer Contact

3 weeks ago

Dolgellau, United Kingdom Gwynedd Council Full time

Job title:
Customer Advisor Customer Contact

Directorate:
Corporate Support

Service:
Customer Contact and Registration

Closing date:
09/03/2023 10:00

Job type/Hours:
Temporary year | 37 Hour

Salary:
£22,369 - £24,054 a year

Pay Scale:
GS4

Location(s):
Siop Gwynedd Dolgellau

**Gwynedd Council offers an attractive employment package, for more information please click on this **Information Pack**

Gwynedd Council operates internally through the medium of Welsh, and offers all its services bilingually. The applicant will be required to reach the linguistic level noted as one of the essential skills in the Person Specification.

For further information about this post please contact Kayleigh Ellis / Charlotte Elyse Williams on 01766 771000.

Interviews will be held - To be confirmed.

Application forms and further details available from, Support Service, Gwynedd Council, Council Offices, Caernarfon, LL55 1SH

Tel: 01286 679076

**CLOSING DATE: 10.00 AM, THURSDAY, 09/03/2023.**

PERSONAL ATTRIBUTES
ESSENTIAL
A positive attitude to change
Work to a tight schedule and multi task
Energetic, enthusiastic and determined.
Neat handwriting
Current driving license

DESIRABLE

QUALIFICATIONS AND RELEVANT TRAINING
ESSENTIAL
Educated to O or A level standard or equivalent or
A strong administrative background

DESIRABLE
Experience of working in the Registration Service
Educated to a higher level.

RELEVANT EXPERIENCE
ESSENTIAL
Extensive experience of administrative work either within or outside the Council
Experience of dealing with the public
First class communication skills, both written and oral
Energy, enthusiasm, dedication and perseverance
Able to use and interpret information correctly
Able to identify requirements from a customer’s perspective
Able to generate co-operation and the trust of colleagues
The ability to be a team player, support and encourage colleagues
Has good interpersonal skills
The ability to adapt to new situations, accepting change
Shows attention to detail and commitment to quality of service
Is assertive, polite, diplomatic, respectful and sympathetic
Is flexible
Has good attendance and punctuality record
The ability to learn from experience
Has multi-tasking, time-management, prioritization skills
Presents a positive image to the customer
Has problem solving abilities
Has a sense of humour
Is smart at all times
The ability to liaise with internal and external stakeholders

DESIRABLE
Knowledge of Registration issues
Experience of conducting public ceremonies
Experience of working under a regulatory framework and of interpreting regulations as necessary
Experience of dealing with complaints, conflicts and difficult or sensitive enquiries

SKILLS AND SPECIALIST KNOWLEDGE
ESSENTIAL
Excellent communication skills (written and verbal)
Strong computer skills
Planning, organisation and co-ordination skills
Ability to organise one’s time and prioritise work

DESIRABLE
Experience of handling cash, (receiving from public, banking and accounting)

LANGUAGE REQUIREMENTS
ESSENTIAL
Listening and Speaking - Higher Level
Able to follow a conversation or discussion through the medium of Welsh and English on a professional level and discuss general day to day topics in the field in order to present information and express opinions. Able to give a pre-prepared presentation and respond to any comments and questions on it in Welsh or English.

Reading and Understanding - Higher Level
Able to understand standard written Welsh and English; both formal and informal. Able to gather information from various sources such as letters, reports, articles through the medium of Welsh and English in order to fulfil the post.

Writing - Foundation Level

**Purpose of Post.**
- Ensure that the people of Gwynedd are at the centre of everything we do.
- We are looking for an enthusiastic and proactive person to join our Customer Contact team, to provide information and advice on a broad range of Council Services to our customers, by using multi-channel support systems and ensuring that the people of Gwynedd are central to everything we do.

**Responsibility for Resources. e.g. staff, finance, equipment**
- Cash
- Banking arrangements

**Main Duties**

**LEVEL 1 - dealing with general reception enquiries, switchboard enquiries and creating recycling centre appointments.**
- Deal with internal and external customers, face to face (reception enquiries), over the phone (switchboard calls and creating appointments in our CRM system), electronically or through any other source that is used within our Customer Contact Centres.
- Move from one field of work to another regularly and prioritise customer enquiries promptly and accurately (e.g. dealing with phone calls and proceeding immediately to deal with a reception enquiry at the same time, or complete administrative work and proceed immediately to deal with a customer, regularly during the day).
- Provide a high quality customer service by dealing with correspondence

  • Customer Team Member

    11 hours ago

    Dolgellau, United Kingdom AF Blakemore - Retail Full time

    Location: Dolgellau, North Wales.Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm.Salary: Up to £11.50 p/hr (depending on age)We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management...

  • Customer Team Member 18 SPAR

    2 days ago

    Dolgellau, Gwynedd, United Kingdom Blakemore Retail Full time €12

    Location: Dolgellau, North Wales. Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm. Salary: Up to £11.50 p/hr (depending on age)We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store...

  • Customer Team Member

    7 hours ago

    Dolgellau, Gwynedd, United Kingdom AF Blakemore - Retail Full time

    Location: Dolgellau, North Wales.Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm.Salary: Up to £11.50 p/hr (depending on age)We have anexciting opportunityfor aSPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and...

  • Customer Team Member

    4 days ago

    Dolgellau, United Kingdom AF Blakemore & Son Ltd Full time

    Customer Team Member (SPAR 18+) Dolgellau, North Wales.Min 16-24 Hours P/W - possibly more hours when the store needs.Various shifts available between 7am & 11pm.We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer...

  • Customer Team Member

    8 hours ago

    Dolgellau, United Kingdom AF Blakemore - Retail Full time

    Location: Dolgellau, North Wales.Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm.Salary: Up to £11.50 p/hr (depending on age)We have anexciting opportunityfor aSPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and...

  • Customer Team Member

    5 hours ago

    Dolgellau, United Kingdom AF Blakemore - Retail Full time

    Location: Dolgellau, North Wales.Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm.Salary: Up to £11.50 p/hr (depending on age)We have anexciting opportunityfor aSPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and...

  • Customer Team Member

    6 hours ago

    Dolgellau, United Kingdom AF Blakemore - Retail Full time

    Location: Dolgellau, North Wales.Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm.Salary: Up to £11.50 p/hr (depending on age)We have anexciting opportunityfor aSPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and...

  • Customer Team Member

    1 day ago

    Dolgellau, Gwynedd, United Kingdom AF Blakemore - Retail Full time €12

    Location: Dolgellau, North Wales. Hours: Min 16-24 Hours P/W - possibly more hours when the store needs. Various shifts available between 7am & 11pm. Salary: Up to £11.50 p/hr (depending on age) We have anexciting opportunityfor aSPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management...

  • Pharmacy Dispenser Trainee Considered in Dolgellau

    2 months ago

    Dolgellau, Gwynedd, United Kingdom Phoenix Medical Supplies Ltd Full time

    Are you a passionate and dedicated person looking to join a dynamic and forward-thinking team? Look no further Our pharmacy is seeking a highly motivated individual with a willingness to learn to join us as a Trainee Healthcare Partner (Pharmacy Dispenser). In this role, you will have the opportunity to make a real difference in the lives of our patients...

  • Service Administrator

    1 month ago

    Dolgellau, United Kingdom Mayflower Disclosure Services Ltd Full time

    **About us** We provide Employee Background checks to Employers to help them with recruitment. These include Criminal Record Checks, Credit Checks and ID Checks. We are a successful family-owned company with a friendly, supportive culture. We take great pride in our services and have built long-lasting relationships with our Customers. **Our work...

  • Catering Assistant

    1 day ago

    Dolgellau, United Kingdom Grŵp Llandrillo Menai Full time

    **Job description: Catering Assistant** £14.25 per hour inclusive of holiday pay Temporary Part time hourly paid. **Job purpose** To assist in the delivery of a high quality, efficient catering service which offers good customer service and complies with health, safety and hygiene regulations. This role is in the Catering and Hospitality department and...

  • Postal Delivery Worker

    4 weeks ago

    Dolgellau, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Postal Delivery Worker** **Location**: Dolgellau Delivery Office **Contract**:Temporary **Hours**:42 Hours per week **Shift**:0900-1600 **Hourly Rate**: £13.37PH Royal Mail is one of the UK's best-loved brands. Every day, bringing letters and parcels to people around the country; something that communities across the UK rely on. They...

  • QA Administrator

    1 month ago

    Dolgellau, United Kingdom b3 Jobs Ltd Full time

    **QA Administrator** £23,000 - £25,000 Gwynedd, West Wales Food Manufacturing Job ref: 8395 **The company** This manufacturer is one of Europe’s leading innovators within their market sector. Their tremendous success is owed to their dedication to customer service and providing the highest quality products to some of the world’s best-known food...

  • Community Support Officer

    4 days ago

    Dolgellau, United Kingdom Gwynedd Council Full time

    Job title: Community Support Officer Directorate: Economy and Community Development Service: Economic Development Programmes Closing date: 23/03/2023 10:00 Job type/Hours: Permanent | 37 Hour Salary: £30,151 - £32,020 a year Pay Scale: S3 Location(s): Dolgellau **Gwynedd Council offers an attractive employment package, for more information...

  • Part Time Housekeeper

    4 days ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref**: HF24049 **Location**: Dolserau Hall, Dolgellau, Gwynedd, LL40 2AG **Contract**: Mondays and Fridays (9am - 3pm) - Flexible Hours Available **Salary**: £11.20 per hour **Reporting to**: House Manager **Job Benefits**: 28 days holiday inclusive of bank holidays accrued weekly, rising to 33 days after two years (pro rata for part time contract),...

  • Team Member

    4 days ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref: HF 23152** **Location**:Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG **Contract**:Full Time and Part Time - Flexible 15 - 30 hours per week **Hourly Rate**:£10.42 **Job brief**: Our Team members ensure our guests have a memorable stay with us throughout their holiday. You will be on hand to serve meals in the dining room and to clean and...

  • Housekeeper (Live in or Out)

    1 week ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref: HF 23048** **Location**:Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG **Contract**:Full Time and Part Time **Hourly Rate**:£10.40 **Job brief**: To clean and prepare guest rooms, public and dining rooms. **The Role**: - To clean and prepare guest rooms, public and dining rooms - To stock & maintain housekeeping supplies for the rooms - To...

  • Kitchen Porter

    1 week ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref: HF 23049** **Location**: Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG **Contract**:Permanent - 39+ hours per week **Hourly rate**: £10.40 **Job brief**: To assist kitchen staff in the preparation of consumable items and to clean all kitchen working areas and equipment. **The role**: - To assist kitchen staff in the preparation of...

  • Team Leader Front of House

    1 week ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref: HF 23051** **Location**: Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG **Contract**: Permanent - 30+ per week **Hourly rate**: £10.90 **Job brief**: To support the house managers in providing an exceptional experience for our guests. To help manage the team and supervise the team while on shift and in the absence of the manager. Ensuring that...

  • Team Leader Housekeeping

    1 week ago

    Dolgellau, United Kingdom HF Holidays Full time

    **Ref: HF 23052** **Location**: Dolserau Hall Hotel, Dolgellau, Gwynedd, LL40 2AG **Contract**: Permanent - 30+ per week **Hourly rate**: £10.90 **Job brief**: To support the house managers in providing an exceptional experience for our guests. To help manage the housekeeping team and supervise them while on shift and in the absence of the manager....