Catering General Assistant

3 weeks ago


Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £22,681.00 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 4 September 2023

Do you have a can-do attitude and want to be part of a down to earth, friendly team? Then we have a brilliant opportunity for someone like you to join our Catering team.

**Permanent term time posts available**:
- 2 x 20 hours per week for 33 weeks a year
1 x 15 hours per week for 33 weeks a year (Saturday and Sunday only)

Working in food and beverage retail, residential catering, events and functions, including conferences, across campus to meet the needs of the University and external customers

In the city centre, Hospitality and Commercial Services manage food retail and events for the University. We have 17 cafes and restaurants, a multisite event catering business, look after 800 students in catered residential accommodation and support local and international conferences. We enjoy welcoming over 26,000 students, 6,000 staff and thousands of guests and visitors every year. Exciting opportunities have arisen in Hospitality & Commercial Services for Catering General Assistants to join our team.

The role

To join an enthusiastic team of who have the Hospitality & Commercial Services mission statement of engaging in a Proud, Passionate and Positive way at the heart of everything we do.

You should also possess excellent communication skills.

You must be prepared to work flexibly and will be able to effectively manage and prioritise your own workload. There will be the occasional need to work unsociable hours due to University events
To support the provision of a high quality Catering service to all University customers.

**For general enquiries please contact the Catering Team on**: 0191 2086363.

Key Accountabilities

To prepare, serve, sell and deliver quality food and beverages to meet the demand of customers ensuring items are replenished and portion control is exercised in line with Service Policy and Procedure
To clean and maintain designated interior and/or exterior catering areas and associated equipment, fixtures and fittings within them to pre-determined cleaning schedules and frequencies in order to ensure a high standard of hygiene at all times
To follow Statutory Food Hygiene, Health and Safety and Liquor Licensing Legislation, and University and Accommodation & Hospitality Services’ Policies and Procedures when undertaking tasks in order to ensure a clean, safe and secure environment for customers
To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and taking immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage
Where required, assist with receipt of incoming stock, issue and control, using predetermined checklists, pricing and product rotation in order to ensure an efficient service and mínimal wastage
To deal with any customer queries or complaints to ensure continued customer satisfaction, referring more complex matters to line manager
To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge

The Person (Essential)
Knowledge, Skills and Experience

Literate and numerate
Control of Substances Hazardous to Health (COSHH) and Manual Handling Training (Desirable)
Barista Training (Desirable)
Knowledge of Health and Safety (Desirable)

Attributes and Behaviour

Customer focussed approach
Ability to communicate clearly
Must be a good team worker and equally able to work alone
Flexible and adaptable approach
Standards orientated
Ability to prioritise workload and remain calm under pressure
Positive approach to personal and skill development
Able to work in other locations as required
Working in a customer orientated service environment
Reliable and dependable
Smart appearance Experience of working in hospitality and catering environment (Desirable)

**Qualifications**:
Food Safety for Caterers Level 2 Certificate (Desirable)
British Institute of Cleaning Science (BICS) -Food Premises Cleaning Certificate (Desirable)

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

In addition, we are a member of the Euraxess i



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