Catering General Assistant

2 months ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £22,681 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 24 August 2023

Do you have a can-do attitude and want to be part of a down to earth, friendly team? Then we have a brilliant opportunity for someone like you to join our Catering team.

Permanent year round posts available
2 x 30 hours per week
1 x 25 hours per week

Working in food and beverage retail, residential catering, events and functions, including conferences, across campus to meet the needs of the University and external customers

In the city centre, Hospitality and Commercial Services manage food retail and events for the University. We have 17 cafes and restaurants, a multisite event catering business, look after 800 students in catered residential accommodation and support local and international conferences. We enjoy welcoming over 26,000 students, 6,000 staff and thousands of guests and visitors every year. Exciting opportunities have arisen in Hospitality & Commercial Services for Catering General Assistants to join our team.

The Role

To join an enthusiastic team of who have the Hospitality & Commercial Services mission statement of engaging in a Proud, Passionate and Positive way at the heart of everything we do.

You should also possess excellent communication skills.

You must be prepared to work flexibly and will be able to effectively manage and prioritise your own workload. There will be the occasional need to work unsociable hours due to University events

To support the provision of a high quality Catering service to all University customers.

**For general enquiries please contact the Catering Team on**: 0191 2086363.

Key Accountabilities
To prepare, serve, sell and deliver quality food and beverages to meet the demand of customers ensuring items are replenished and portion control is exercised in line with Service Policy and Procedure.
To clean and maintain designated interior and/or exterior catering areas and associated equipment, fixtures and fittings within them to pre-determined cleaning schedules and frequencies in order to ensure a high standard of hygiene at all times.
To follow Statutory Food Hygiene, Health and Safety and Liquor Licensing Legislation, and University and Accommodation & Hospitality Services’ Policies and Procedures when undertaking tasks in order to ensure a clean, safe and secure environment for customers.
To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and taking immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage.
Where required, assist with receipt of incoming stock, issue and control, using predetermined checklists, pricing and product rotation in order to ensure an efficient service and mínimal wastage.
To deal with any customer queries or complaints to ensure continued customer satisfaction, referring more complex matters to line manager.
To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge.

The Person (Essential)

Knowledge, Skills and Experience
Literate and numerate
Desirable
Control of Substances Hazardous to Health (COSHH) and Manual Handling Training.
Barista Training
Knowledge of Health and Safety.

Attributes and Behaviour
Customer focussed approach
Ability to communicate clearly
Must be a good team worker and equally able to work alone
Flexible and adaptable approach
Standards orientated
Ability to prioritise workload and remain calm under pressure
Positive approach to personal and skill development
Able to work in other locations as required
Working in a customer orientated service environment
Reliable and dependable
Smart appearance
Desirable Experience of working in hospitality and catering environment.

**Qualifications**:
Desirable
Food Safety for Caterers Level 2 Certificate
British Institute of Cleaning Science (BICS) -Food Premises Cleaning Certificate

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.
In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

**Requisition ID**: 25982

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