Senior Room Attendant

4 months ago

Belfast, United Kingdom Hastings Hotels Full time

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented housekeeping team at the exclusive **Europa Hotel.**

Under the inspiring leadership of our Executive Head Housekeeper, Brian Ferris, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels **here.**

The salary for this full-time position is £20,602.40 per annum. Hours vary, but typical shift patterns include, 7am to 3pm, 3pm to 11pm, 8am to 4pm.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits **here**.**

Hastings Hotels is an Equal Opportunities Employer.

**About The Role**
- To supervise the work of housekeeping cleaners to ensure the bedrooms and corridors have been cleaned to the hotel’s standards.
- To ensure the floor and trolley stocks are checked and maintained, ordering replacement stocks as necessary.
- To ensure relevant housekeeping cleaners receive the appropriate training & coaching in order to do their job.
- To perform a variety of housekeeping cleaning activities as required.
- To ensure quality standards and procedures are fully understood and implemented and daily checking procedures are correctly applied.
- To be knowledgeable about the facilities and services within the hotel and be proactive in the sale of these to guests.
- To assist guests with any reasonable request for hotel services
- Respond to complaints and find the appropriate solution.
- To maintain the security of bedrooms and stock always, immediately reporting any breaches and dealing with lost property in accordance with hotel’s procedures.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To ensure a safe environment is maintained in compliance with all health, safety and hygiene policies and procedures.
- Report any technical and maintenance needs.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- Any other duties as required by management.

**Required Criteria**
- Right to Work in the United Kingdom
- Good Command of English Language
- A clean and tidy appearance
- Must have excellent attention to detail
- Work well under pressure and be a team player Educated to GCSE Standard or the equivalent including English and Maths

**Skills Needed**

Hospitality, Cleaning Skills, Supervisory Skills

**About The Company**

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

**Company Culture**

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

**Company Benefits**

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

**Salary**

£20,602.40 per year

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