Assessment Service Consultant
3 days ago
We are currently recruiting for an Assessment Service Consultant for RM.
RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe - from pre-school to higher education - including examination boards, central governments, and other professional institutions.
Their vision is to enable the improvement of education outcomes around the world.
This is a customer facing role that will require liaising with both operational counterparts within customer and supplier organisations and when appropriate, senior customers and supplier stakeholders.
You will be required to work 38 hours per week. The shift pattern will be Monday to Friday with shift patterns between 8am-5:30pm. The position offers Hybrid Office/Home Based working with equipment provided but you will need a comfortable working from homespace. Alternatively, if you require to work in the office full time there is opportunity to arrange this.
A day in the life of an Assessment Service Consultant will include:
- Being responsible for the organisation and delivery or the operational services for one or more customers.
- Responsibility for the delivery of the eAssessment / eMarking service from planning through to reconciliation to closure including input into service-based risk management.
- Managing targeted testing for your customer(s), internal RM service readiness planning and ensuring customer readiness plans are complete.
- You will be responsible for managing the service, with key milestones clearly identified and progress tracked.
- Using matrix management, you will need to influence resources outside of your immediate team.
- Support system users by overseeing the escalation of queries, via investigation and interaction with internal teams or third-party suppliers.
Essential skills required:
- Excellent written and verbal communication with strong active listening
- Proactive approach to managing workload
- 2 years working experience in a customer facing delivery role
- Experience in the delivery of large-scale operations and time critical services
- Experience of working with and reporting KPIs, SLA and OLAs
- Ability to be self-reliant, work under pressure and prioritise workloads
- Industry experience of using MS Excel (vlookups and pivot tables)
Desired skills would be knowledge of service or project management methodologies (e.g. ITIL, PRINCE) and previous experience of working in a business to business environment.
The client will provide equipment such as a laptop but if you have an extra monitor then that would support your work.
Due to the nature of the role you must be able to work in the office alongside working remotely.
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