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Welcome Team

1 month ago

Bromley, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:
***

**Job reference**

REQ00441

**Date posted**

13/01/2023

**Application closing date**

24/02/2023

**Location**

Bromley

**Salary**

Equivalent to full time £21k per annum [pro-rata] + additional casual hours available

**Package**

**Contractual hours**

18

**Basis**

Part time

**Job category/type**

**Job description**

Based at Churchill Theatre Bromley the
**Welcome Team & Groups Liaison** will deliver an excellent standard of service in this diverse role.

**REPORTING**
- The Welcome Team & Group Liaison reports directly to the Box Office & Stage Door Manager.

**KEY ACCOUNTABILITIES**
- To work across the stage door and the box office reception desks, with a focus on Group bookings.
- To be first point of contact for all visitors both Front of House and Back of House, presenting a professional, welcoming, and helpful manner at all times.
- To provide administrational support to the Box Office & Stage Door Manager, including but not exclusively relating to ticket sales and Group enquiries.
- Where carrying out Group bookings or transactions, to actively up-sell other shows, hospitality options and any other Beverage initiative that is relevant to the customer’s experience.
- Provide ticketing support as required to the Front of House Team on show days/evenings including supplying relevant ticketing system reports and information.
- Deal with incoming deliveries appropriately.
- To follow all CTB’s policies and procedures concerning staff and third parties signing into and out of the venue.
- To follow and execute all security protocols for the venue.
- Build and maintain a comprehensive and accurate knowledge of CTB’s programme of shows, events and facilities and impart this information as requested by our customers.
- Security of backstage and administrative areas including, but not limited to, monitoring of all people entering / leaving the building, and maintenance of signing-in and signing-out records, supervision, and monitoring of CCTV, and of fire and intruder alarms.
- With the support of the Duty Manager to be responsible for un-locking and locking the building on each shift.
- Management within agreed procedures of the Theatre’s car-parking spaces.
- Any other duties as directed by the Box Office & Stage Door Manager or General Manager.
- Dress in accordance with CTB’s policy.
- This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

**PERSON SPECIFICATION**:

- To be considered for this post you will need to evidence and demonstrate:

- Skills
- Literacy and computer literacy appropriate to the requirements of the Post.- An organised, outgoing, and professional attitude.- An excellent telephone manner.- Excellent attention to detail.- An ability to be flexible to business need and work calmly and effectively under pressure.

Knowledge
- Demonstrable enthusiasm for live theatre and entertainment, and for the provision of excellent service.

Attitude
- A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers.- A presentable, professional, and approachable manner which sets an example for others to follow.- Willing to work flexible hours including evenings, weekends, and Bank Holidays.

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