Welcome Team Member

3 weeks ago

Bromley, United Kingdom Trafalgar Entertainment Full time

**JOB DETAILS**:***

**Job reference**

REQ00928

**Date posted**

10/05/2024

**Application closing date**

13/05/2024

**Location**

Bromley

**Salary**

£25,660 [pro rata]

**Package**

**Contractual hours**

32

**Basis**

Part time

**Job category/type**

Box Office

**Job description**

**ABOUT TRAFALGAR ENTERTAINMENT (TE)**
- Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids, London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
We are passionate about entertainment, audiences, and the live experience and we value **Creativity, Collaboration, Excellence **and **Respect.**

**ABOUT TRAFALGAR THEATRES**
- Trafalgar Theatres is the venue-operating division of TE. We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
**ABOUT THE ROLE**

To deliver an excellent standard of service to everyone who frequents and uses the building - both staff and customers.
**Key Accountabilities**

To be first point of contact for all visitors both Front of House and Back of House, presenting a professional, welcoming, and helpful manner at all times, working across the stage door and box office receptions.
To provide administrational support to the Box Office & Stage Door Manager, including but not exclusively relating to ticket sales and customer enquiries.
Where carrying out Ticket bookings to actively up-sell other shows, memberships and any other Food & Beverage initiative that is relevant to the customer’s experience.
Provide ticketing support as required to the Front of House Team on show days/evenings including supplying relevant ticketing system reports and information.
To follow and execute all security protocols for the venue.
Build and maintain a comprehensive and accurate knowledge of programme of shows, events and facilities and impart this information as requested by our customers.
Security of backstage and administrative areas including, but not limited to, monitoring of all people entering / leaving the building, and maintenance of signing-in and signing-out records, supervision, and monitoring of CCTV, and of fire and intruder alarms.
Deal with incoming deliveries appropriately
With the support of the Duty Manager to be responsible for un-locking and locking the building on each shift.
Management within agreed procedures of the Theatre’s car-parking spaces.
Any other duties as directed by the Box Office & Stage Door Manager or General Manager.
Dress in accordance with policy.
This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.
**ABOUT YOU**

To be considered for this post you will need to evidence and demonstrate:

- Literacy and computer literacy appropriate to the requirements of the Post.
- An organised, outgoing, and professional attitude.
- An excellent telephone manner.
- Excellent attention to detail.
- An ability to be flexible to business need and work calmly and effectively under pressure.
- Knowledge
- Demonstrable enthusiasm for live theatre and entertainment, and for the provision of excellent service.
- A presentable, professional, and approachable manner which sets an example for others to follow.
- Willingness to work flexible hours including evenings, weekends, and Bank Holidays.

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