Customer Service Administrator

4 weeks ago


Southam, United Kingdom RepairTech Full time

RepairTech are looking to recruit a Customer Service Administrator to join their busy team.

The duties and responsibilities will include the following:

- **Overall Job Function**
The role will involve dealing with telephone queries from end users, regarding repairs, collections, deliveries, inspection and part availability together with general customer queries and complaints via the telephone.

**Responsibilities:

- **
- Log service calls over the phone with customers
- Answer phone queries from end users regarding repairs, collections, deliveries, inspection, part availability etc.
- Make outbound calls as required
- Contact customers to request further information such as contact details, fault details, model and/or serial number confirmation etc., arrange service i.e. collection, delivery etc.
- Investigate courier damage/losses with the warehouse/the courier
- Daily reports for open cases, awaiting faulty reports etc.
- Raise claims with the couriers for losses/damages
- Interact with different departments internally for updates on the items location, repair, part availability etc.
- Take payment over the phone for extra services, out of warranty repairs, spare part sales etc.
- Use external databases/websites/systems
- Report engineer insurance inspection details onto insurance companies
- Maintain all customer inboxes answering queries, logging service etc.
- Work rationally within the parameters given to you in your role to ensure the interests and wellbeing of the staff and the company are upheld and maintained at all times
- By good relations, promote the company’s image to internal and external customers
- Carry out any reasonable and appropriate tasks as directed by the Leader / Manager of the Department
- Be aware of and work to all Health and Safety procedures.
- Take ownership of your responsibilities to ensure the service we offer is within SLA

**Position Requirements:

- **
- Convey a professional telephone manner to all customers at all times.
- Attention to Detail
- Ability to multitask (computers and phones)
- Excellent communication skills and problem solving abilities
- Ability to work under pressure and to produce quality results within agreed timescales.
- Ability to interact with different people and departments, professionally and without issue
- Reasonable ability to work with Microsoft Excel (Data Manipulation etc.)

Mon - Fri 9am - 5pm

2 x 15 min tea breaks

30 min lunch break

**Job Types**: Full-time, Permanent

**Salary**: From £19,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Southam, CV47 0JH: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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