Customer Service

3 weeks ago


Burnley, United Kingdom mpeople recruitment limited Full time

Customer Service Representative
- **Temporary Maternity Cover - 9 Months**:

- **Monday - Friday**:

- **8am - 4pm / 9am - 5pm**:

- **Work from home / hybrid working available following successful training period**:

- **Salary: £10.50 per hour**

**Your Responsibilities**:

- Receiving inbound calls regarding enquiries
- Acting as a pivotal point of contact for dissatisfied customers
- Manage customer and colleague expectations through quality communication
- Manage the timely resolution of customer concerns
- Logging and updating systems with customer feedback and information adhering to GDPR and compliance
- Outbound calls to customers
- Monitoring and reporting discrepancies on customer account

**Key Skills**:

- Previous experience of working in a service delivery environment is essential
- Attention to detail is essential
- Ability to work under pressure and act decisively
- Ability to communicate with members of the public and have the ability to defuse situations
- A flexible can-do attitude
- Excellent communicator, written and verbal
- Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines

**Please note **that Mpeople Recruitment cannot always respond to all applicants due to the volume of CV’s received on a daily basis. Should you not receive a response within 5 working days please accept this as not been successful. Mpeople wish you all the best in your job search.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £11.25 per hour

**Benefits**:

- Casual dress
- Company events
- On-site parking
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person


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