Customer Service Advisor

2 weeks ago

Burnley, United Kingdom Liberata Full time

**Job Title: Customer Service Advisor**

**Vacancy reference number: 00481**

**Salary: £21,000 - £21,525 pro-rata following a successful probation period.**

**Location: Office based Burnley**

**Contract type: Full Time 37 hours - Permanent.**

**Fancy a role where you really make a difference?**

**Have what it takes to deliver exceptional customer service?**

**Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.**

**Your new job description**:
The successful applicants will be required to answer inbound calls from customers with a wide range of backgrounds therefore you will need excellent customer service and interpersonal skills whilst having the ability to prioritise workloads. You must also possess good IT skills; show commitment and be able to work to targets. You will also need to possess an empathetic attitude to deal with difficult / vulnerable customers and the ability to remain calm under pressure

**What we expect from you**:

- Educated to GCSE level or equivalent Including Maths and English.
- Competency in IT Systems
- Customer service Experience
- Excellent Communication Skills
- A passion to make a difference, want to really support Customers in need

**Key Deliverables**:

- Ensure individual performance targets are met
- Ensure individual quality targets are met
- Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the need for the customer to make further contact
- Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
- Observe confidentiality and data security of document handling.
- Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

**Key Tasks**:

- Adherence to flexible shift patterns
- Conversant in data protection regulations and adherence at all times when handling customers
- Ensure accurate information is provided to customers at all times
- Ensure systems are updated with full and accurate data
- Handle switchboard calls for multiple clients
- Maintain a working knowledge of changing legislation and customer services processes
- Make customer satisfaction calls and promote customer satisfaction surveys
- Perform basic complexity admin tasks
- Promote on-line services and digital take-up
- Verify and scan customer evidence

**What’s in it for you**

Not only do you get to join an award winning business, you are joining at an exciting time as we are reviewing and developing our services

**Our Staff Benefits Include**
- **Monday to Friday** working
- Bank Holidays
- Working only between **8:30 - 5:30**:

- **Free **eye tests
- Close to local bus and train stations
- **25 days** annual leave (Fulltime) + up to 8 days Bank Holidays
- Organised company events
- Wellness programme
- Staff Referral Programme.
- Access to staff discounts with retailers such as Argos, Curry’s, M&S, B&Q, Debenhams.
- Liberata will also automatically enrol you into our contribution matching pension scheme.

**The Company**:
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values **Expert**, **Accessible**, **Dependable**_._

Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.

The closing date for this vacancy is**:30th April 2023**
- Liberata is committed to encouraging equality, diversity and inclusion whilst promoting talent; not just in our recruitment practices, but ensuring that all individuals have the opportunity to reach their potential_.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£21,525.00 per year

**Benefits**:

- Company pension
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burnley, Lancashire: reliably com

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