Receptionist/administration Support

4 weeks ago

Cannock, United Kingdom Parts Town UK Full time

**Purpose of Role**:
As the first point of contact for visitors including training delegates and our manufacturer partners, the Parts Town UK Receptionist/Administration Support will provide a first-class service in receiving all Parts Town UK visitors, demonstrating excellent customer service and projecting and maintaining the professional image of the business. They will in addition provide administrative support principally to ensure the smooth operation of our training centre and in respect of our ISO 9001 Quality system, but additionally for other departments as required.

**Key Duties**:
**Front Desk Management**:

- Greet visitors and training delegates in a friendly and professional manner.
- Answer and direct phone calls promptly and courteously.
- Manage appointments, visitors and bookings in line with agreed policy & security.
- Prepare rooms for external meetings, including organising refreshments where required.
- Respond to visitor enquiries and direct questions to appropriate person.
- Assist visitors with any travel requirements.
- Organising third party services e.g. window cleaners and ensure contractors are supervised to comply with safety & security procedures.
- Maintain a welcoming, pleasant, clean, organised and safe environment.
- First Aider responsible for keeping first aid boxes topped up and checking/ordering stock as required.

**Administrative Support**:

- Assist Training Centre team with managing customer bookings for training.
- Provide information about our training programs and services to prospective clients.
- Assist clients with registration, enrolment, and payment processes.
- Maintain and update training schedules and calendars.
- Prepare training materials and resources as needed.
- Coordinate with trainers and instructors to ensure all logístical requirements are met.
- Implement, maintain and improve the Quality Management System in line with ISO 900

including writing and amending processes, managing the Quality Log and preparation for internal and external audits.
- Assist the People & Culture team with the induction of new starters
- General administrative support duties as required e.g. management of web invoices, collation of customer concerns log and marketing.

**Key Skills**:

- Previous experience in a receptionist or administrative role preferred.
- Excellent communication and interpersonal skills.
- Confident with a positive telephone manner
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritise tasks effectively.
- Professional demeanor and positive attitude.
- Experience with training administration is a plus.
- Good analytical and problem-solving skills
- Self-motivating with the ability to work on own initiative and prioritise workloads
- Flexibility in line with the needs of the business

**Additional Information**:
Job share working patterns are;
Monday to Friday 8.00 am to 12.30 pm **OR**

Monday to Friday 12.00 noon to 4.30 pm

Must be flexible to cover holiday

**Job Type**: Part-time

Pay: £11.44 per hour

Expected hours: No less than 22.5 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Administrative experience: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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