Client Relations

3 weeks ago

Swindon, United Kingdom CMD Recruitment Full time

You will have the responsibility of providing support for sales representatives and assisting and managing client relationships across both new and existing accounts

**Skills/attributes**:

- Excellent organisational skills, with emphasis on priorities and goal setting
- Task Orientated & results driven
- Excellent rapport-building skills
- Good time management and the ability to prioritise workload
- Self-motivated
- Willingness to learn
- Ability to work well both independently and within a team.
- Demonstrate a level of numeric and IT skills. Including Strong Excel and Microsoft Office skills and data entry skills
- Efficient written and verbal skills.
- Strong administration skills

**Sales Support Key Responsibilities**:

- To support the dedicated sales rep and manage any sales-related opportunities
- To identify and qualify new sales opportunities via LinkedIn
- To work effectively with the dedicated sales rep to manage all new business opportunities to close
- To help the overall sales team manage and prioritise daily workflow efficiently
- To send and validate quote documentation on behalf of the sales team
- Assist the team in ensuring a high level of client service
- To maintain consistent relationships with colleagues and clients.
- To keep client records relevant, accurate and up-to-date.
- To maintain a high level of responsibility and accountability when meeting deadlines.
- Demonstrate personal commitment to the successful and accurate completion of tasks
- Ensure confidentiality of customer and client sensitive information

**Client Relations Responsibilities**:

- Works effectively with their dedicated sales rep to manage both new and existing client relationships
- Creates agendas and takes meeting notes for the dedicated sales rep
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client needs fulfilment
- Collecting and analysing data to learn more about consumer behaviour
- Keeping accurate records and account notes
- Maintaining updated knowledge of company products and services
- Gathering client feedback and suggesting new ways to improve service levels
- Acting as a client advocate with a focus on improving the buyer experience

**Required Experience**:

- Advanced proficiency in using Microsoft Office Programs, such as Excel and Microsoft Office skills and data entry skills.
- Familiar with LinkedIn as a sales tool
- Both sales and account management experience

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