Technical Support Lead

1 month ago


London, United Kingdom Meraki Full time

**Technical Support Lead (Yardi)**
Excellent Salary

Permanent

Glasgow or London (Hybrid)

Posted day 20/06/23

CVs by ASAP

Start date Jun - Aug 23

Meraki Talent are sourcing on behalf of our global real estate client who are looking for a Yardi Technical Support Lead to join their organization. This role with entail managing and coaching Yardi support staff to ensure the Yardi Platform can deliver its solutions to users globally. They are looking for someone who has extensive knowledge of Yardi and has a background in leading teams in a technical support environment. This is a great opportunity to join a global and diverse team and develop in a high growth environment.

**Responsibilities of the Technical Support Lead (Yardi)**
- Providing Yardi technology assistance to end users and analyzes support metrics to identify noteworthy trends.
- Effectively manages, mentors, and trains a team of Yardi support personnel.
- Generates comprehensive key performance indicators and delivers informative presentations and documentation to relevant stakeholders.
- Implements and upholds systems, policies, procedures, and organizational standards.
- Identifies system enhancements that align with strategic business objectives at both regional and global levels.
- Provides ongoing support and maintenance for Yardi systems, collaborating with vendors and clients to implement updates and address issues.

**Background of the Technical Support Lead (Yardi)**
- Extensive understanding of Yardi Voyager Platform (3+ Years)
- Experience as a Team lead or relative role in a large name organisation
- Strong communication, team leadership and motivation skills
- A strong understanding of the real estate industry and relative terminology

Is this job for you? At Meraki, we love recruitment and love words. Is this you?

**Rory wants: Tech Support, Team Lead, Yardi Voyager, App support, 3rd Line, Yardi**

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