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Claims Advisor

4 weeks ago

West Yorkshire, United Kingdom Venn Group Full time

**Keywords**: Customer service, Claims Advisor, Personal Injury, RTA

**Job Title**: Claims Advisor

**Job reference**: SDA/2774900

**Job description**: An established law firm with excellent benefits in West Yorkshire are seeking multiple Claims Advisors to join them on a permanent basis.
- Receiving inbound calls and be the first point of contact for potential personal injury claims
- Contacting clients within agreed service levels and providing advice and information on the claims procedure and that of the firm’s services
- Accurately assessing claims for both liability and injury and preparing for submission
- Providing an excellent level of customer care, ensuring that the right customer and business outcome is optimised and achieved
- Dealing with Fast track RTA claims following process and best practice to progress the claim to settlement
- Dealing with personal injury compensation claims at the outset and be competent of procedures and timescales and progress these claims in a timely manner to conclusion
- Ownership of the client relationship and perception of the firm ensuring the right outcome is reached upon first contact on the majority of our contacts
- Calling clients within agreed SLAs for each stage of the customer journey
- Making outbound calls to customers and dealing with incoming telephone enquiries
- Completing the claims notification form on behalf of the client and submitting to the Third-Party insurers within agreed SLAs to generate fee income
- Ensuring all claims were conflict searched before they are accepted into Legal Services
- Arranging medical appointments for clients with agreed providers
- Obtaining all relevant information from new clients ensuring these are detailed correctly
- Advising, informing and supporting onboarded customers through the claims journey to settlement
- Providing a risk assessment of case prospects and injury statuses to support the filter of cases which should not be progressed
- Reviewing medical reports and making recommendations for progression
- Achieving individual and team objectives on a monthly basis as agreed with your team manager
- Contributing to the smooth running of the firm by assisting other members of staff in periods of peak demand with document production, task list management and general administrative duties

**Salary**: £19,000 - £20,000K plus benefits DOE

**Hoursper Week**: 35 hours across Monday - Saturday, with a pre-arranged shift pattern

**Company Benefits**:

- Flexible home working on passing probation (where it can be done so effectively)
- Life assurance
- Gym membership
- Travel loans
- Perk box
- Health insurance
- Pension scheme
- Company bonus
- 25 - 30 days holiday
- Many more

**Keywords**: Customer service, Claims Advisor, Personal Injury, RTA

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