Team Leader

7 months ago


Warminster, United Kingdom Longleat Enterprises Limited Full time

Longleat is seeking a customer-focused and enthusiastic Guest Experience Team Leader to join our team and help us continue our tradition of hiring engaged and productive employees.

The Guest Experience team’s mission in life it to exceed our guest's expectations, deliver outstanding service at all times, look out for opportunities to make our guest's day and resolve any problems quickly and efficiently. The team plays a pivotal role in upselling products and services that will add value to our guests' experience and deliver lifelong memories for them to cherish.

Reporting to the Assistant Guest Experience Manager, your role will involve providing support to the Operations Management Team. Team Leaders take full responsibility for the department (Guest services / Contact Centre / The Hub and/or Arrivals) when running a shift, from motivating the team and delegating tasks to rolling your sleeves up and getting stuck in.

Working within the front-line rota team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensure team members maintain business standards, in line with procedures and keep the department running like clockwork.

Key duties will include:

- To run the department on a day-to-day basis, coordinating the team, and maintaining the highest standards of guest service, cash, stock control and security operations.
- To provide accurate and informative product knowledge including the features and benefits of the products available
- Maximise opportunities to increase sales by ensuring the team knows and understands the features, benefits, unique selling points and other relevant information relating to products, product ranges and services offered by the business.
- Understanding and resolving guest complaints and enquiries both post-visit and face-to-face on the day
- To act as a mentor to team members, encouraging and motivating individuals to ensure customer service and standards are being delivered.

**About you**
- 5 GCSEs at grade C and above to include Maths and English or equivalent qualification.
- A minimum of 1 year service in a fast-paced customer-facing role.
- Projects a positive image and serves as a role model for others
- A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the business

**A little about us**

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business of around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

**Our values**

At Longleat, we believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Longleat team?**

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive a rate of £10.85 per hour, in addition to a range of attractive benefits that include.
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Annual passes for Friends and Family
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
- Great progression opportunities available.
- Gain an internal endorsement for re-hire of future vacancies

**Your contract**

You will be on a 40-hour fixed-term contract ending 15.09.24, working 5 days out of 7, including weekends, evenings and bank holidays as required. The earliest start time is 8 am, and the latest finish time is 8 pm, varying in accordance with opening times. Position available for immediate start.

**Location**: On-Site - Longleat (Warminster, Wiltshire, BA12 7NW)

**Sounds great How do I apply?


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